Printer Relationship Associate

1 month ago
Full-time
Junior
Customer and Technical Support
Fresh Prints

Fresh Prints

Fresh Prints specializes in providing custom apparel and promotional products, offering over 1000 designs and 500 branded items tailored to the latest retail fashion trends, with a focus on serving student groups and organizations across various campuses.

Textiles, Apparel & Luxury Goods
251-1K
Founded 2009

Description

  • Build and maintain long-term relationships with printer and production partners as their primary point of contact.
  • Hold regular monthly performance calls and communicate with vendors through email and other channels.
  • Support vendors with operational, production, and logistics-related questions.
  • Coordinate production timelines and resolve order delays before they affect customers.
  • Reallocate production orders and reschedule work when printers are overloaded or face shutdowns.
  • Coordinate garment procurement and ensure vendors receive inventory on time.
  • Partner with Sales, Operations, Supply Chain, Product, and Tech teams to resolve issues quickly.
  • Keep internal teams and external stakeholders informed about production updates that impact customers.
  • Identify recurring operational issues and recommend long-term solutions.
  • Identify automation opportunities, improve workflows, and own projects that improve performance and efficiency.

Requirements

  • At least 1.5 years of experience in operations, vendor management, supply chain, customer success, account management, or a similar relationship management role.
  • Experience managing multiple priorities in a fast-paced environment.
  • Excellent written communication and stakeholder management skills.
  • Strong analytical and critical thinking abilities.
  • High emotional intelligence and relationship-building skills.
  • Strong problem-solving and decision-making skills.
  • Comfortable working with spreadsheets such as Excel or Google Sheets.
  • Ability to work 8:00 PM to 5:00 AM Philippine Time, Monday to Friday.
  • Experience using data to identify trends and prevent future issues (preferred).

Benefits

  • Work from home / remote setup.
  • Monthly base salary of $550 to $700 depending on experience.
  • $80 night shift allowance.
  • 2-month paid sabbatical for eligible employees.
  • Equal opportunity employer with an inclusive hiring culture.

Interested in this position?

Apply directly on the company website

Apply Now

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