Operations Associate (Triage)

1 week, 2 days ago
Full-time
Entry Level
Operations
Fresh Prints

Fresh Prints

Fresh Prints specializes in providing custom apparel and promotional products, offering over 1000 designs and 500 branded items tailored to the latest retail fashion trends, with a focus on serving student groups and organizations across various campuses.

Textiles, Apparel & Luxury Goods
251-1K
Founded 2009

Description

  • Review and triage incoming Art, Ops, Admin, and Sales-related requests.
  • Assign requests to the correct team, group, or individual based on scope, urgency, and request type.
  • Identify missing details, unclear instructions, blockers, or incorrect routing in incoming requests.
  • Communicate with internal teams to clarify issues and gather follow-up information.
  • Handle eligible admin tasks and order edits with accuracy and proper documentation.
  • Support Sales through Freshchat by answering, reviewing, or routing questions and concerns.
  • Handle urgent or rush requests with sound judgment and a sense of urgency.
  • Document ticket actions clearly, including notes, updates, and screenshots when needed.
  • Escalate requests outside Triage scope to the appropriate team.
  • Help maintain clean workflows by reducing duplicate work, unclear ownership, and unnecessary delays.

Requirements

  • At least 1.5 years of experience in operations, customer experience, support, admin, or a related role.
  • Fresh graduates who are highly interested in building a career in operations are encouraged to apply.
  • Excellent verbal and written communication skills in English.
  • Strong reading comprehension, attention to detail, and consistent follow-through.
  • Comfortable using ticketing systems, CRMs, spreadsheets, internal tools, and documentation.
  • Strong analytical, organizational, and problem-solving skills.
  • Able to work independently, manage priorities, and adapt quickly to changing workflows.
  • Proficient with Google Workspace and quick to learn new tools and systems.
  • Bonus points for startup experience, in-house recruitment experience, or basic design/Adobe Illustrator skills for Art Triage work.
  • Reliable laptop or desktop computer suitable for daily work, with video-chat capability.
  • Reliable internet connection with a backup option when possible.
  • Availability during assigned working hours and required meetings.
  • Ability to stay reachable and responsive during working hours.
  • Commitment to honesty, transparency, accountability, and Fresh Prints principles.

Benefits

  • Work from home / remote arrangement.
  • Starting monthly salary of $400 base, depending on experience.
  • $80 night shift allowance.
  • 2-month paid sabbatical for eligible employees.
  • Equal employment opportunity and an inclusive hiring policy that encourages applicants of all backgrounds, ages, LGBTQ+ individuals, and people with disabilities.
  • No fees charged during the hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Talent Management Pod Assistant

Hireframe 51-250 Professional Services

Hireframe is seeking an operations associate to support a digital talent management pod with brand outreach, deal coordination, scheduling, and administrative execution in a fast-paced creator partnerships environment.

Instagram API TikTok
23 minutes ago

Seasonal Property Operations Support

The Scion Group 1K-5K Real Estate

The Scion Group is hiring temporary full-time and part-time staff to support apartment turnover operations during a 4-8 week move-out and move-in period.

27 minutes ago

Sr. Clinical Research Associate (Cardiac Catheter Products)

Pulse Biosciences 51-250 Health Care Providers & Services

Pulse Biosciences is seeking a Sr. Clinical Research Associate to manage and monitor U.S. and international clinical studies supporting its bioelectric medicine technology.

GCP
1 hour, 2 minutes ago

Procurement Expeditor

Lawazem 1-10 Commercial Services & Supplies

LAWAZEM is hiring a Procurement Expeditor to support its procurement team by tracking purchase orders and ensuring the timely delivery of materials and services.

1 hour, 35 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers