IT Help Desk Technician

1 month ago
Full-time
Junior
Customer and Technical Support
Freelance Latin America

Freelance Latin America

Freelance Latin America connects businesses with skilled international remote workers in any industry. Maximize your business growth potential while keeping costs low by connecting with specialized bilingual freelancers through our remote staffing solu...

Professional Services
1-10
Founded 2017

Description

  • Provide remote support via phone, PSA ticketing system, and remote-control tools.
  • Troubleshoot and resolve common IT issues including Microsoft 365, Windows 10/11, macOS, printing, VPN, and email.
  • Monitor and respond to RMM alerts such as patching failures, antivirus alerts, and offline endpoints.
  • Perform basic system administration tasks including Microsoft 365 account management and Azure AD identity troubleshooting.
  • Escalate complex issues with complete notes, diagnostics, and recommended next steps.
  • Follow MSP workflows, SLAs, ticket documentation standards, and escalation rules.
  • Maintain detailed, accurate ticket notes and real-time time entries for all work performed.
  • Communicate directly with end users, explaining technical issues clearly and professionally.
  • Deliver exceptional customer service and collaborate with client teams to meet KPIs and client expectations.

Requirements

  • Perfect English communication skills, both verbal and written.
  • Previous experience working at an MSP (required).
  • 1–3 years of help desk or technical support experience.
  • Strong Windows 10/11 troubleshooting skills.
  • Experience with PSA platforms such as ConnectWise or Autotask.
  • Experience with RMM tools such as NinjaOne, N-able, or Datto RMM.
  • Familiarity with Microsoft 365 administration and Azure AD identity management.
  • Basic networking knowledge (DNS, DHCP, TCP/IP).
  • Strong multitasking ability and disciplined documentation habits.
  • Availability to work Monday–Friday from 9:00am to 6:00pm PST and willingness to complete required training, follow client schedules, and meet performance KPIs.

Benefits

  • Competitive pay in US Dollars.
  • Bi-weekly pay (paid every two weeks) with multiple payment methods (Zelle, Face Bank, Binance).
  • Birthday and work anniversary celebrations.
  • Access to alliances with partner brands offering extra benefits to freelancers.
  • Weekly recreational activities to foster a healthy work environment.
  • Opportunity to work with respected business professionals and have input valued by the team.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Virtualization Backup Engineer (French Speaker)

Veeam Software 1K-5K Internet Software & Services

Virtualization Backup Engineer (French speaker) at Veeam providing technical customer support for Veeam Backup & Replication to troubleshoot, resolve, and ensure reliable backup and recovery outcomes for customers (remote role, applicants based in Romania preferred).

DHCP DNS Linux Oracle SQL TCP/IP Unix
1 month ago

POS Support & Quality Technician (Cake / Clover Expert)

Geeks on Site 51-250 Internet Software & Services

Senior POS Support & Quality Technician providing real-time remote technical mentorship and quality assurance for on-site 1099 field technicians installing and troubleshooting Cake and Clover POS systems to ensure correct installations and first-visit resolution.

1 month ago

Service Desk Analyst Intern

CannonDesign 1K-5K Professional Services

Student IT Support at CannonDesign providing end-user hardware, software, and helpdesk support to enable design teams to deliver solutions for health, education, and business clients.

1 month ago

Support Engineer

Unitary 11-50 Internet Software & Services

Support Engineer at Unitary on the Service Operations Engineering team, responsible for keeping live customer Virtual Agents and production automation running smoothly while building the processes and tooling to scale operational support.

Grafana Machine Learning MLOps Prometheus Python
1 month ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers