RemoteLeaf Logo
Log in Sign up

VP of Subscription, Retention & CX

1 month, 3 weeks ago
United States
Full-time
Executive
Customer Success
Customer and Technical Support
Apply Now
Freebird

Freebird

Freebird offers modern tools for hassle-free headcare to over 450,000 daily shavers, with free shipping on all orders.

Consumer Goods
11-50
Founded 2019
View All Jobs

Description

  • Own the health and growth of the subscription business across retention, churn, reactivation, and lifetime value.
  • Reduce churn and extend subscriber tenure through lifecycle and customer experience improvements.
  • Improve cancellation save rates, win-back performance, and reactivation outcomes.
  • Redesign the end-to-end customer journey from first purchase through renewal and long-term engagement.
  • Improve onboarding, product usage, replenishment, renewal, and cancellation flows to increase retention.
  • Increase order value, cross-sell, upsell, and revenue per subscriber.
  • Design and run lifecycle and customer experience experiments across onboarding, retention, churn, pricing, offers, billing cadence, and engagement.
  • Launch loyalty or membership programs that deepen customer relationships and improve repeat purchasing.
  • Build cohort-level understanding of retention drivers and identify key churn moments across the lifecycle.
  • Report on subscriber health and deliver insights that inform product, growth, and merchandising decisions.

Requirements

  • Experience leading retention or lifecycle strategy in a DTC subscription business with 300K+ subscribers.
  • Deep understanding of retention curves, churn drivers, and LTV modeling.
  • Experience improving save rates, win-back performance, and subscriber tenure.
  • Strong experimentation mindset across lifecycle and customer experience.
  • Experience leading retention and lifecycle teams, with exposure to customer support; CX experience is a plus.
  • Ability to connect customer behavior to business outcomes.
  • Ability to think in retention curves, churn moments, and cohort LTV.
  • Focus on subscriber economics, not just campaigns.
  • Be equally strong in strategy and execution.
  • Operate with ownership of the subscriber business.

Benefits

  • Remote-first and flexible work arrangement.
  • Competitive compensation with performance bonus.
  • Medical, dental, and vision insurance.
  • 401(k) with company match.
  • Unlimited PTO.
  • Autonomy and ownership with real decision-making power.
  • Fast-moving, high-performance culture with low politics and high accountability.
  • Opportunity to scale a 9-figure brand into its next chapter.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Stripe

Customer Success Manager

Stripe 5K-10K Diversified Financial Services

Stripe is seeking a Customer Success Manager to manage enterprise customer relationships across the post-sales lifecycle, driving adoption, retention, expansion, and renewals for its payments platform.

France Senior Customer Success Manager
39 minutes ago
Puck

Engagement Manager Lead

Puck 1-10 Internet Software & Services

Domino is hiring a Customer Engineering leader to own enterprise AI customer programs from implementation through expansion, ensuring successful delivery, adoption, and growth for regulated and large-scale organizations.

United States Full-time Senior Customer Success Manager Program Manager
$250k-$275k
MLOps
47 minutes ago
Laminar Projects

Managing Quantity Surveyor (Construction) – 4 Day Work Week

Laminar Projects 51-250 Construction & Engineering

Shape.Construction is hiring a Managing Quantity Surveyor to join its remote customer success team and use commercial construction expertise to help customers manage change, disputes, and claims through its SaaS platform.

United Kingdom Full-time Lead Customer Success Manager Technical Account Manager
1 hour, 23 minutes ago
Nice Côte d'Azur

Director, Program Management, CX

Nice Côte d'Azur Hotels, Restaurants & Leisure

NiCE is hiring an Americas Director, Program Management to own major account service delivery and project management oversight while partnering with sales to expand customer relationships and revenue.

United States Full-time Executive Customer Success Manager Program Manager
Cisco
1 hour, 35 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers