Director, Technical Services EMEA

2 months, 3 weeks ago
Full-time
Executive
Project and Program Management
FreeBalance

FreeBalance

FreeBalance provides a specialized public financial management solution designed exclusively for government entities, focusing on enhancing accountability, transparency, and good governance to improve citizen wellbeing and combat corruption globally.

Internet Software & Services
251-1K
Founded 1984

Description

  • Develop technical strategies, models, and approaches for services delivery with teams in Ottawa and overseas.
  • Prepare data migration strategies and designs for implementation at client locations.
  • Build tools and deployment models for installation and deployment of the FreeBalance Accountability Suite.
  • Collaborate with Research and Development to design interface components for system implementations.
  • Work with technical and functional consultants to create customer training curricula.
  • Manage the day-to-day activities and operations of the technical services team.
  • Partner with project managers to design system rollout approaches for decentralized operations.
  • Oversee operations and maintenance teams in EMEA and provide management oversight to remote teams worldwide.
  • Research and develop new technical tools for use by technical consultants.
  • Build scalable implementation models for data centre and disaster recovery site deployments.
  • Coordinate with cross-functional teams to ensure quality, consistency, and timely customer deliveries.

Requirements

  • University degree in Information Technology.
  • 5 years of experience successfully managing an internationally dispersed Services and Support team.
  • Project management experience.
  • Experience reviewing and developing support and maintenance policies and procedures.
  • Ability to clearly articulate in meetings with all levels of management and stakeholders.
  • Experience with goal-setting frameworks such as Objectives and Key Results (OKRs).
  • Experience with open-source software components such as Tomcat and BIRT, and commercial middleware such as MS SQL and Oracle databases on Windows operating systems.
  • Excellent verbal and written communication skills in English.
  • Ability to travel internationally; extensive travel is required.
  • PMI certification.
  • Other IT certifications are an asset.

Benefits

  • Opportunity to work on global customer implementations across EMEA and worldwide.
  • Inclusive employer committed to building a diverse workforce.
  • Accommodation provided for applicants’ needs under applicable labour law throughout the recruitment process.

Interested in this position?

Apply directly on the company website

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