Director, Technical Services EMEA

2 months, 3 weeks ago
Full-time
Executive
Project and Program Management
FreeBalance

FreeBalance

FreeBalance provides a specialized public financial management solution designed exclusively for government entities, focusing on enhancing accountability, transparency, and good governance to improve citizen wellbeing and combat corruption globally.

Internet Software & Services
251-1K
Founded 1984

Description

  • Develop technical services strategy and execution plans for customer locations across Europe, the Middle East, and Africa.
  • Provide technical advice and supervision to the Vice President of Global Services on worldwide customer project implementations.
  • Prepare data migration strategies and designs that technical consultants can implement at client sites.
  • Build tools, models, and deployment approaches for installing and deploying the FreeBalance Accountability Suite.
  • Collaborate with Research and Development to design interface components during implementations.
  • Partner with technical and functional consultants to create customer training curricula.
  • Manage the team’s day-to-day work and oversee operations and maintenance activities in EMEA and globally.
  • Work with project managers to design system rollouts for decentralized operations.
  • Develop scalable implementation models for data centres and disaster recovery sites.
  • Coordinate with cross-functional teams to ensure quality, consistency, timeliness, and adherence to internal policies and communications.

Requirements

  • University degree in Information Technology.
  • 5 years of experience successfully managing an internationally dispersed services and support team.
  • Project management experience is required.
  • Experience reviewing and developing support and maintenance policies and procedures.
  • Ability to clearly communicate with all levels of management and stakeholders.
  • Experience with goal-setting frameworks such as Objectives and Key Results (OKRs).
  • Experience with open-source components such as Tomcat and BIRT, and commercial middleware such as MS SQL and Oracle databases on Windows operating systems.
  • Excellent verbal and written communication skills in English.
  • Ability to travel internationally; extensive travel is required.
  • PMI certification is required.
  • Other IT certifications are preferred.

Interested in this position?

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