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Director of Operations

1 month, 1 week ago
Anywhere, Canada
Full-time
Executive
Operations Manager
Project and Program Management
Digital Marketing LLM SEO
Apply Now
Foundation Marketing

Foundation Marketing

Foundation Marketing is a digital marketing agency specializing in SEO and content marketing for B2B SaaS brands and enterprise companies, focusing on creating and distributing compelling content that aligns with business goals and adapts to the evolvi...

Professional Services
11-50
View All Jobs 8

Description

  • Own the operational infrastructure that supports hiring, onboarding, project tracking, resourcing, support role development, and process improvement.
  • Build the layer between the COO and the four operating functions to reduce the COO’s day-to-day operational burden.
  • Manage multiple functions and teams simultaneously across People Ops, Project Management, Executive Support, and Operations Support.
  • Develop managers and create clear growth plans for team members.
  • Monitor and improve delivery execution so operational issues are identified and managed proactively.
  • Lead project management and operational workflows to improve service-level performance and execution consistency.
  • Systematize and refine business processes, SOPs, and workflows that the team actually uses.
  • Oversee the integration of the Transformation team under the operations function.
  • Help establish scalable hiring and onboarding systems with measurable outcomes.
  • Make operational decisions that do not require COO involvement.

Requirements

  • 5+ years of operations leadership experience with direct management of multiple functions or teams.
  • Agency experience in a digital, creative, content, or marketing agency.
  • Proven ability to build and develop managers, not just manage individual contributors.
  • Experience in a high-growth environment with rapid headcount or revenue scaling.
  • Strong process design skills, including creating SOPs and workflows that are adopted by teams.
  • Fluency in project management best practices and operational infrastructure.
  • Experience working with remote-first, globally distributed teams.
  • Comfort using LLMs and AI tools in day-to-day work with sound judgment.
  • Background in digital marketing or a B2B content agency is a strong asset.
  • Familiarity with EOR and contractor compliance tools or providers such as Deel, Remote, or Oyster is a strong asset.
  • Experience with AI enablement or process transformation initiatives is a strong asset.
  • Formal process improvement training or certification such as Lean or Six Sigma is a strong asset.

Benefits

  • Base salary of $110,000–$125,000 CAD for Canada / Band A hires, with equivalent local-market compensation for Band B hires.
  • 15–20% individual performance bonus tied to KPIs.
  • Company-wide profit sharing.
  • Variable compensation is not reduced by geography.
  • Global hiring with pay adjusted by role, level, and location.
  • Remote work at a remote-first company.

Interested in this position?

Apply directly on the company website

Apply Now

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