Customer Success Manager - APJ (Remote)

2 weeks, 4 days ago
Full-time
Mid Level
Customer and Technical Support
Fortanix

Fortanix

Fortanix specializes in modernizing data security for multi-cloud environments by providing solutions that secure data at rest, in motion, or during use, ensuring protection for sensitive applications and data across various platforms, including on-pre...

IT Services
251-1K
Founded 2016
$203M raised

Description

  • Own the customer relationship for a portfolio of Fortanix customers and serve as the primary point of contact.
  • Act as the voice of the customer with GTM, Product, and Engineering teams.
  • Support customer onboarding and training to drive adoption.
  • Understand customer requirements, challenges, and expected business outcomes.
  • Create and execute customer roadmaps to increase consumption and ongoing usage.
  • Develop strategic account plans focused on product adoption and new routes to value.
  • Lead periodic business reviews to maintain strategic alignment.
  • Serve as the main escalation point for business and technical issues.
  • Proactively monitor product usage and identify consumption gaps and risks.
  • Build expertise in Fortanix solutions, customer use cases, integrations, and industry trends.

Requirements

  • Bachelor’s degree in business or engineering, or equivalent work experience.
  • 3-5+ years of experience in Account Management, Customer Success, or Technical Support Engineering.
  • Proven ability to execute successfully in a customer-facing role.
  • Ability to learn new technologies and communicate technical details clearly.
  • Experience building relationships with both technical and non-technical customer personas.
  • Integrity and flexibility to navigate ambiguity and solve new challenges.
  • Familiarity with HSM and crypto technology; experience with HSM from another company is a plus.
  • Availability to work APJ shift hours.
  • Experience working in a global organization with customers across different geographies (preferred).
  • Comfort communicating in challenging customer situations (preferred).
  • A demonstrated record of delivering customer outcomes (preferred).
  • Experience building positive relationships with new stakeholders or detractors (preferred).

Benefits

  • 12 annual leaves and 12 casual/sick leaves.
  • 8 public holidays plus 2 floating holidays.
  • End-of-year recharge week off.
  • Comprehensive medical and dental insurance for employees and eligible dependents.
  • Group life insurance.
  • Personal accident insurance.
  • Internet reimbursement.
  • Employee stock options.

Interested in this position?

Apply directly on the company website

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