3PL Program Manager

51 minutes ago
Full-time
Junior
Project and Program Management
Formlabs

Formlabs

Formlabs is a global leader in professional 3D printing, offering high-resolution SLA and SLS printers, post-processing solutions, and advanced materials for designers and engineers worldwide.

Semiconductors & Semiconductor Equipment
251-1K
Founded 2011
$254M raised

Description

  • Lead daily monitoring of regional order flows across Shopify, NetSuite, and 3PL warehouse management systems.
  • Oversee resolution of order exceptions such as address validation errors, stockouts, and SKU mismatches.
  • Coordinate daily carrier pickups with warehouse staff and partners including FedEx, UPS, and DHL.
  • Support inventory reconciliation through weekly cycle counts and discrepancy investigations.
  • Collaborate with Customer Success to share real-time updates on high-priority orders and delivery disruptions.
  • Audit outbound packaging and documentation to ensure regional shipping compliance.
  • Analyze fulfillment reports to identify aging orders and escalate bottlenecks.
  • Support regional returns and reverse logistics, including inspection, restocking, and disposal.
  • Act as the primary contact for resolving sync errors and clearing stuck orders within 24 hours.

Requirements

  • Bachelor’s degree in Supply Chain, Business Administration, or a related field, or equivalent operational experience.
  • 1–3 years of experience in fulfillment, warehouse, or logistics coordination.
  • Experience in a high-growth e-commerce environment, preferred.
  • Solid understanding of order-to-cash cycles and basic warehouse operations.
  • Exceptional organizational skills and ability to multitask in a fast-paced environment.
  • Strong communication skills for working with internal teams and external 3PL partners.
  • A proactive, figure-it-out attitude with a commitment to quality execution and customer satisfaction.
  • Basic proficiency in Excel for data entry and simple reporting, preferred.
  • Experience with Shopify, NetSuite, or common Warehouse Management Systems, preferred.
  • Familiarity with regional carrier networks and basic domestic shipping regulations, preferred.

Benefits

  • Annual base pay range of $62,000 to $75,000 USD.
  • Full-time employees receive equity in the form of RSUs.
  • Base pay is determined based on skills, qualifications, experience, location, and expected impact.
  • Equal opportunity employer committed to diversity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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