AVP, Servicing Product Lead, Digital Banking

2 weeks, 2 days ago
Full-time
Lead
Product Management
Forbright Bank

Forbright Bank

Forbright Bank is a full-service bank committed to sustainability and clean energy, offering a wide range of banking and lending services with a focus on decarbonization.

Banks
251-1K
Founded 2003

Description

  • Define and execute the product vision and strategy for digital banking servicing.
  • Own and prioritize the servicing product backlog, translating needs into user stories and acceptance criteria.
  • Partner with the servicing tech lead and engineering teams to deliver features, enhancements, and scalable solutions.
  • Facilitate Agile/Scrum processes and support smooth sprint execution.
  • Gather and champion feedback from operations, customer support, compliance, and end users.
  • Oversee improvements to the servicing platform, currently Savana, with a focus on scalability, reliability, and user experience.
  • Maintain documentation for requirements, release notes, and process flows.
  • Partner with QA and technical teams on acceptance criteria, UAT, and delivery quality.
  • Monitor digital banking trends, competitor platforms, and regulatory changes affecting servicing operations.
  • Coordinate with platform vendors and SI partners to manage projects, resolve issues, and align roadmap priorities.

Requirements

  • Bachelor’s degree in Computer Science, Business, Engineering, or a related field required.
  • Minimum 6 years of experience as a Product Owner, Business Analyst, or similar role.
  • Experience in digital banking, fintech, or SaaS environments preferred.
  • Strong technical acumen and ability to collaborate with technical leads and engineering teams.
  • Experience working in Agile/Scrum environments.
  • Understanding of banking operations, including call center, payment operations, and fraud operations.
  • Hands-on experience with servicing platform administration, configuration, or implementation, such as Savana or equivalent.
  • Proficiency with Microsoft Office tools, including Outlook, Word, PowerPoint, and Excel.
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong organizational skills, attention to detail, problem-solving ability, and time management skills.
  • Ability to work independently and within a team in a fast-paced, multitasking environment.
  • Self-motivated, self-directed, results-oriented, adaptable, and solution-oriented.
  • Ability to work remotely or in an office setting through technology at management discretion.

Benefits

  • Comprehensive health, dental, and vision plans.
  • 4 weeks of PTO.
  • 401(k) plan with company match.
  • Metro SmartTrip benefits of $50 per month.
  • Remote or hybrid work schedules for most positions.
  • Incentives for purchasing solar panels, electric vehicles, biking to work, and similar commuting or sustainability activities.
  • Paid subscriptions and reimbursements including Veterans Compost, Capital Bikeshare, Imperfect Foods, and more.

Interested in this position?

Apply directly on the company website

Apply Now

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