Member Support Representative (Part-Time)

1 week, 2 days ago
Part-time
Junior
Customer and Technical Support
Foodsmart

Foodsmart

Foodsmart offers a personalized telehealth nutrition solution that connects members with a vast network of registered dietitians, providing tailored nutrition guidance to improve health from the comfort of home.

Health Care Providers & Services
51-250
Founded 2010
$105M raised

Description

  • Serve as the first point of contact for inbound member inquiries with empathy and patience.
  • Document member interactions, resolutions, and records accurately for follow-up.
  • Use knowledge bases, FAQs, SOPs, and internal systems to resolve questions efficiently.
  • Perform real-time eligibility checks and explain benefits clearly.
  • Answer questions about Telenutrition and match members with dietitians and suitable appointments.
  • Troubleshoot platform, account, and basic technology issues.
  • Support inquiries about incentive programs in coordination with internal teams and vendors.
  • Collaborate with peers and leaders to resolve complex problems and escalations.
  • Protect sensitive member information and meet quality, resolution, and schedule-adherence goals.

Requirements

  • Strong oral and written communication skills, including the ability to explain complex information concisely.
  • Ability to work independently, manage time effectively, multitask, and meet productivity and quality goals in a remote environment.
  • Experience navigating knowledge bases and multiple systems while supporting live calls.
  • Critical-thinking and complex problem-solving abilities.
  • Experience handling PII and PHI, with a basic understanding of HIPAA.
  • At least 1 year of successful remote or hybrid call-center experience preferred.
  • Reliable high-speed internet of approximately 100 Mbps download and 20 Mbps upload.
  • Private, secure, and quiet workspace.
  • Availability Monday–Thursday from 11:00 AM–5:30 PM PST and Friday from 11:30 AM–5:00 PM PST; availability until 8:00 PM PST is a plus.
  • Part-time availability for approximately 29 hours per week.

Benefits

  • Remote-first company with flexible location options.
  • Collaborative and supportive team environment.
  • Time off is provided for this part-time position.
  • This position is not eligible for health insurance benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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