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IT Technical Support Analyst (1st/2nd Line) - FTC- Remote

2 hours, 39 minutes ago
United Kingdom
Contract
Junior
Technical Support Engineer
DevOps and Infrastructure
Apply Now
Focus Group

Focus Group

Focus Group is a prominent independent provider of essential business technology in the UK, specializing in digital workplace solutions, telecom services, IT support, cybersecurity, and connectivity.

Diversified Telecommunication Services
251-1K
Founded 2003
View All Jobs 3

Description

  • Handle a broad mix of 1st and 2nd line support requests.
  • Diagnose, troubleshoot, and resolve desktop hardware and software issues.
  • Support Microsoft 365, Intune, Azure Virtual Desktop, and other modern workplace technologies.
  • Investigate problems methodically and see issues through to resolution.
  • Communicate clearly with users at different levels of technical confidence.
  • Manage your own workload and prioritise tasks in a busy support environment.
  • Deliver a calm, helpful, and user-focused service to internal and customer stakeholders.
  • Contribute to a collaborative support team delivering technical excellence.

Requirements

  • Solid hands-on experience in a similar IT support role.
  • Extensive experience supporting desktop and end-user technologies.
  • Strong working knowledge of Microsoft 365, Intune, and Azure Virtual Desktop (AVD).
  • Excellent troubleshooting skills with the ability to identify root causes.
  • Ability to manage workload and prioritise effectively in a busy environment.
  • Calm, helpful approach with a genuine commitment to great service.
  • Experience resolving issues efficiently and professionally.
  • Experience supporting a range of modern workplace technologies (preferred).

Benefits

  • Fixed-term contract ending October 2026.
  • Remote working arrangement.
  • Salary up to £40,000 equivalent.
  • Opportunity to join a growing technology services company.
  • Collaborative team environment focused on doing the right thing.
  • Chance to contribute to a business supporting more than 30,000 SME customers across the UK.

Interested in this position?

Apply directly on the company website

Apply Now

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