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Application Lead - ServiceNow CMDB/ CSDM

3 weeks, 2 days ago
United Kingdom
Full-time
Lead
Platform Engineer
DevOps and Infrastructure
Apply Now
Focus Group

Focus Group

Focus Group is a prominent independent provider of essential business technology in the UK, specializing in digital workplace solutions, telecom services, IT support, cybersecurity, and connectivity.

Diversified Telecommunication Services
251-1K
Founded 2003
View All Jobs 4

Description

  • Own and deliver the roadmap for CMDB and CSDM in alignment with business and customer needs.
  • Act as the technical authority for configuration data structure, classification, and integration across the organisation.
  • Lead platform configuration, administration, and release management across BAU and project work.
  • Design and optimise CMDB schema, data models, and workflows in line with best practices.
  • Drive process efficiency through automation, performance optimisation, and use of out-of-the-box capabilities.
  • Plan and execute release cycles, including upgrades, enhancements, testing, and documentation.
  • Collaborate with business and technical stakeholders to gather requirements and deliver scalable solutions.
  • Act as the key liaison with ServiceNow partners and managed service providers.
  • Support onboarding of new teams and acquisitions into the platform to ensure smooth integration and adoption.

Requirements

  • Strong experience in ServiceNow platform administration, configuration, and release management.
  • Deep expertise in CMDB, including schema design, data modelling, and governance.
  • Solid understanding of CSDM principles and best practices.
  • Experience designing and optimising enterprise workflows and platform performance.
  • Strong stakeholder management skills and the ability to translate technical concepts into business-friendly language.
  • Experience managing third-party vendors and driving delivery outcomes.
  • Analytical mindset with a focus on data architecture and continuous improvement.
  • ServiceNow Certified System Administrator and Certified Implementation Specialist (Discovery).
  • Good knowledge of ITIL and configuration management best practices.
  • ServiceNow Certified Application Developer (CAD) or Technical Architect (CTA) is preferred.
  • Experience with the ServiceNow ITOM suite is preferred.
  • Background in platform performance tuning and optimisation is preferred.
  • Experience in complex environments such as telecoms, managed services, or SaaS is preferred.
  • Strong understanding of enterprise data architecture and modelling is preferred.

Benefits

  • £34,000-£42,000 salary depending on experience.
  • Remote working within the UK.
  • Benefits package included.

Interested in this position?

Apply directly on the company website

Apply Now

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