Customer Data Specialist

3 weeks, 1 day ago
Full-time
Mid Level
Business Intelligence
FMX

FMX

FMX is a cloud-based software that simplifies facilities management by enabling facilities managers to track work orders, schedule resources, and plan maintenance efficiently. With FMX, organizations can streamline processes, increase asset productivit...

Internet Software & Services
51-250
Founded 2012
$3M raised

Description

  • Manage end-to-end customer data migrations from external software into FMX’s target data schema.
  • Extract, transform, validate, and upload customer data using Excel, Power Query, AI tools, and related technologies.
  • Serve as the primary resource for customer data questions and implementation needs.
  • Prioritize customer data requirements and ensure they are addressed within project timelines.
  • Participate in customer-facing meetings with Implementation and Retention teams.
  • Lead technical, module-based product trainings for customers.
  • Manage project priorities, deadlines, and a high volume of concurrent assignments.
  • Collaborate across Customer Success, Support, Implementation, and Retention teams.
  • Maintain customer satisfaction through professional, timely, and courteous service.
  • Identify process improvements and apply emerging technologies, including AI automation tools.

Requirements

  • Bachelor’s degree from an accredited university.
  • Advanced Microsoft Excel skills.
  • Knowledge of data transformation techniques and willingness to learn new technologies.
  • High level of AI fluency and creativity using intelligent automation tools.
  • Strong communication, attention to detail, time management, and organizational skills.
  • Ability to manage multiple projects and meet deadlines.
  • Comfort hosting customer-facing meetings and trainings.
  • Self-motivated and effective in a fast-paced, collaborative environment.
  • Experience with FMX, Slack, Zendesk, Google Suite, Claude, or Notion AI is beneficial.
  • Commitment to disciplined processes, constructive feedback, results, respect, and integrity.

Benefits

  • Base salary of $52,250 with bonus potential up to $55,000 on-target earnings.
  • 100% company-paid health, dental, vision, disability, and life insurance.
  • Remote-first work anywhere in the United States with a flexible schedule.
  • Company laptop and equipment, up to $500 home office stipend, and $60 monthly internet allowance.
  • Generous paid time off and unplanned time off policies.
  • 401(k) plan.
  • Collaborative, close-knit culture with an annual company-wide event.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Integration Engineer II

Xsolis 251-1K IT Services

Xsolis is hiring an Integration Engineer II in its healthcare technology organization to develop, configure, support, and document interfaces connecting internal and external applications and services.

JavaScript MySQL Network Security SQL Server TCP/IP XML
1 hour, 1 minute ago

Sr. Technical Implementations Specialist

Measured 51-250 Media

Measured is seeking a Senior Implementation Specialist to lead client data onboarding for its incrementality-based media measurement platform, ensuring enterprise and lower-complexity clients progress from source connections through validated, dashboard-ready outputs.

Asana AWS Databricks Facebook Ads GCP Google Ads JIRA Looker Mode SFTP Snowflake SQL Tableau TikTok
1 hour, 31 minutes ago

Professional Services Engineer

Nice Côte d'Azur Hotels, Restaurants & Leisure

The Professional Services Engineer at NiCE installs, upgrades, maintains, and troubleshoots NICE products and platforms at customer sites to support reliable integrations and system performance.

Cisco DNS SQL
1 day ago

Implementation Specialist, Thai Bilingual - Remote

Toast 1K-5K Hotels, Restaurants & Leisure

Toast is hiring a Thai- and English-speaking Onboarding Consultant to manage restaurant customers from purchase through implementation, activation, and early post-launch support.

Salesforce
1 day ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers