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Regional Patient Recruitment Lead

3 weeks ago
United States
Full-time
Lead
Growth Marketing Manager
Marketing and Growth
CRM
Apply Now
Flourish Research

Flourish Research

Flourish Research is a top-tier clinical research business advancing society through innovative treatments and promoting diversity.

Food Products
251-1K
Founded 2021
View All Jobs 3

Description

  • Create and execute recruitment plans for assigned studies and locations.
  • Lead site-level teams in achieving enrollment and revenue targets.
  • Implement multichannel recruitment strategies through community partnerships, physician referrals, and patient databases.
  • Oversee the patient experience from initial contact through screening and enrollment.
  • Develop referral relationships with community organizations, advocacy groups, and healthcare providers.
  • Monitor individual and team performance metrics and take corrective action to address underperformance.
  • Manage prescreening, patient routing, study prioritization, and database growth.
  • Lead recruitment call center, quality, training, strategy, and remarketing managers.
  • Develop coaching, training, and professional development initiatives.
  • Improve processes and systems in partnership with corporate and site support teams.
  • Manage vendor relationships, sponsor communications, and sponsor-funded recruitment campaigns.
  • Ensure accurate CRM and CTMS documentation and compliance with legal, ethical, and professional standards.

Requirements

  • Bachelor’s degree required; business degree preferred.
  • 3+ years managing a patient enrollment team of at least five representatives.
  • Proven success leading teams that meet or exceed enrollment and revenue goals.
  • Two to three additional years of patient enrollment representative experience preferred.
  • Call center leadership experience supporting multiple therapeutic areas preferred.
  • Strong knowledge of clinical trial enrollment processes, protocols, and regulations.
  • Experience leading geographically dispersed teams and managing individual and team KPIs.
  • Ability to develop and execute study-specific recruitment strategies using data-driven decision-making.
  • Advanced coaching, emotional intelligence, and persona-based messaging skills.
  • Proficiency with call center systems, phone platforms, and CRM tools.
  • Strong cross-functional communication and collaboration skills.
  • Healthcare sales or call center management training and relevant therapeutic area experience preferred.

Benefits

  • Competitive base compensation plus bonus.
  • Remote work with occasional travel to sites, regional offices, and community events.
  • Health, dental, and vision insurance.
  • 401(k) with 4% employer match.
  • 15 days of PTO plus 10 company holidays.
  • Tuition reimbursement and parental leave.
  • Life, disability, and employee assistance program benefits.
  • Referral program and supportive, collaborative work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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