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Senior IT Specialist

1 month ago
Pakistan
Senior
Technical Support Engineer
Cybersecurity
macOS Notion
Apply Now
Flipdish

Flipdish

Flipdish provides an integrated point of sale and online ordering solution designed to help restaurants streamline operations, enhance customer loyalty, and increase sales through branded apps and websites.

Hotels, Restaurants & Leisure
251-1K
Founded 2015
$157M raised
View All Jobs 5

Description

  • Act as the first point of contact for IT and technical issues across the business.
  • Provide 1st and 2nd line support to end users.
  • Troubleshoot and support macOS and Windows hardware, including MacBooks and Windows devices.
  • Manage SaaS and third-party platforms such as Google Workspace, Slack, Freshservice, Notion, and Okta.
  • Answer user questions related to third-party tools and SaaS platforms.
  • Ensure security compliance across staff, including passwords, MFA, and MDM enrollment.
  • Enforce critical and high-severity software updates and perform proactive patch management.
  • Handle employee onboarding and offboarding.
  • Manage IT assets, including phones and endpoints.
  • Perform basic network management and support BAU IT work alongside strategic projects.

Requirements

  • Experience supporting both Windows and macOS environments.
  • Strong customer service skills with a proactive, can-do attitude.
  • Strong problem-solving and intuitive troubleshooting skills.
  • A good understanding of cyber threats, phishing techniques, and mitigation approaches.
  • Experience working with third-party vendors.
  • Experience working in a remote IT team.
  • Experience administering SaaS platforms such as Google Workspace, Okta, Freshservice, and Slack is preferred.
  • Strong networking knowledge is preferred.
  • Experience managing large-scale organizations is preferred.
  • Experience working as part of a project team is preferred.

Benefits

  • Flexible hub-based working philosophy focused on output rather than attendance.
  • Supportive, transparent team culture.
  • Opportunities to grow your career within the company.
  • A genuinely friendly and collaborative working environment.
  • Support for neurodivergent candidates who may need assistance during the application process.

Interested in this position?

Apply directly on the company website

Apply Now

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