Customer Support Agent (Mandarin Fluency)

45 minutes ago
Junior
Customer and Technical Support
Flipdish

Flipdish

Flipdish provides an integrated point of sale and online ordering solution designed to help restaurants streamline operations, enhance customer loyalty, and increase sales through branded apps and websites.

Hotels, Restaurants & Leisure
251-1K
Founded 2015
$157M raised

Description

  • Respond promptly and professionally to customer inquiries and issues via phone, email, and chat.
  • Handle customer complaints, listen actively, and work toward timely resolutions.
  • Communicate information, instructions, and solutions clearly and professionally to customers.
  • Maintain accurate records of customer interactions, issues, and resolutions in Salesforce.
  • Collaborate with support team members and other departments to escalate complex issues and improve processes.
  • Stay up to date on product knowledge, new features, updates, and industry trends.
  • Meet or exceed service level agreements and performance metrics, including response time, resolution time, customer satisfaction, and quality targets.
  • Build strong customer relationships through friendly, helpful, and customer-focused interactions.

Requirements

  • Relevant experience in Mandarin/Chinese-speaking roles.
  • Fluency in Mandarin.
  • A strong focus on delivering great customer experiences.
  • Strong organizational and problem-solving skills.
  • Technical troubleshooting proficiency.
  • Ability to work in a remote customer support role based in Argentina.
  • Experience using Salesforce for customer interaction tracking (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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