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Manager, ServiceNow Platform

3 days, 5 hours ago
United States
Full-time
Lead
Technical Product Manager
DevOps and Infrastructure
Apply Now
Flexential

Flexential

Flexential provides tailored hybrid IT solutions through its FlexAnywhere™ platform, which integrates colocation, cloud services, connectivity, data protection, and managed services to empower complex businesses in their IT journey.

Internet Software & Services
251-1K
Founded 2000
View All Jobs 7

Description

  • Define and operate standards for ServiceNow intake, prioritization, roadmap management, architecture review, release readiness, documentation, and supportability.
  • Maintain the ServiceNow roadmap and ensure work meets approved intake and readiness requirements before sequencing.
  • Run governance routines and track decisions, risks, dependencies, tradeoffs, and escalations.
  • Lead, coach, develop, and performance-manage a team of 4–6 ServiceNow Developers and Administrators.
  • Coordinate delivery readiness across development, architecture, operations, security, and business stakeholders.
  • Establish expectations for testing, documentation, support handoff, rollback planning, and post-release ownership.
  • Own ServiceNow platform communications, including SharePoint or web content, release notes, and weekly updates.
  • Manage vendor statements of work, including scope, deliverables, dependencies, handoffs, and acceptance criteria.
  • Use platform metrics, incident trends, backlog health, vendor performance, and stakeholder feedback to inform priorities and resourcing.
  • Escalate risks involving platform health, commitments, budget, staffing, compliance, and enterprise outcomes.

Requirements

  • 6+ years of experience in enterprise systems, platform management, ServiceNow, enterprise service management, product management, technology delivery, or program coordination.
  • Experience leading technical or product-aligned teams, coaching employees, managing performance, and clarifying ownership in matrixed environments.
  • Strong stakeholder communication skills, including translating technical, delivery, and risk topics into clear recommendations.
  • Experience partnering with architecture, development, security, operations, finance, procurement, PMO, business stakeholders, and vendors.
  • Approximately 5 years of experience as a ServiceNow Senior Developer or Architect preferred.
  • Hands-on experience with ServiceNow modules, platform governance, integrations, automation, reporting, data quality, and release management preferred.
  • Experience in global, infrastructure, operations, data center, construction, or high-growth environments preferred.
  • Ability to apply practical judgment, communicate tradeoffs concisely, coach accountability, and maintain an enterprise perspective.
  • Approximately 20% travel, with potential increases based on business needs.
  • Must be legally authorized to work in the United States and reside in an eligible employment state.

Benefits

  • Estimated annual salary of $132,000–$145,000.
  • Discretionary annual performance bonus.
  • Medical, telehealth, dental, and vision coverage.
  • 401(k), HSA, and FSA options.
  • Flex paid time off and leave of absence benefits.
  • Life, AD&D, short-term, and long-term disability coverage.
  • Employee Assistance, wellness, rewards, and recognition programs.

Interested in this position?

Apply directly on the company website

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