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Lead ServiceNow Platform Engineer

1 hour, 49 minutes ago
United States
Full-time
Lead
Platform Engineer
Software Development
Apply Now
Flexential

Flexential

Flexential provides tailored hybrid IT solutions through its FlexAnywhere™ platform, which integrates colocation, cloud services, connectivity, data protection, and managed services to empower complex businesses in their IT journey.

Internet Software & Services
251-1K
Founded 2000
View All Jobs 4

Description

  • Serve as the hands-on technical lead for ServiceNow design, configuration, troubleshooting, enhancement, release support, and platform governance.
  • Provide day-to-day technical direction, mentoring, work review, and quality oversight for a small team of ServiceNow developers and administrators.
  • Improve and support workflows for incident, major incident, problem, change, request, catalog, knowledge, approvals, service levels, notifications, and operational tasks.
  • Lead Configuration Management Database and Common Service Data Model practices, including class structure, relationships, service models, ownership, lifecycle, reconciliation, and data quality controls.
  • Support Information Technology Operations Management capabilities, including Discovery, Service Mapping, MID Servers, Event Management, infrastructure visibility, and service health.
  • Partner with infrastructure, data center operations, security, service desk, and business stakeholders to translate requirements into practical ServiceNow solutions.
  • Oversee integrations, dashboards, operational reporting, development standards, testing discipline, release quality, documentation, backlog prioritization, and technical debt reduction.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or an equivalent technical field.
  • 8+ years of ServiceNow platform experience, including configuration, enhancement, integration, administration, implementation, or platform support.
  • 5+ years of hands-on ServiceNow ITSM experience across incident, problem, change, request, catalog, knowledge, approvals, and service levels.
  • 3+ years providing technical leadership, solution oversight, code/configuration review, mentoring, or day-to-day direction to ServiceNow developers or administrators.
  • Strong hands-on experience with CMDB, CSDM, Discovery, Service Mapping, MID Servers, and infrastructure visibility.
  • Ability to work directly with operations and business stakeholders to deliver practical, maintainable, and supportable platform solutions.
  • ServiceNow certifications such as Certified System Administrator, Certified Implementation Specialist, Certified Application Developer, or relevant product certifications (preferred).
  • Experience in data center, managed services, cloud, telecommunications, hosting, colocation, or other high-availability technology operations environments (preferred).
  • Experience with ServiceNow integrations using Integration Hub, APIs, middleware, event sources, monitoring tools, or related patterns (preferred).
  • Experience with Field Service Management, Security Operations, Vulnerability Response, Enterprise Asset Management, Hardware Asset Management, Event Management, Performance Analytics, or platform modernization (preferred).

Benefits

  • Annualized base salary of $155,000 to $170,000, depending on experience, location, and qualifications.
  • Discretionary annual bonus based on personal and company performance.
  • Medical, telehealth, dental, and vision coverage.
  • 401(k) plan.
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
  • Life and AD&D insurance, plus short-term and long-term disability coverage.
  • Flex Paid Time Off (PTO) and leave of absence options.
  • Employee Assistance Program, wellness program, and rewards and recognition program.

Interested in this position?

Apply directly on the company website

Apply Now

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