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IT Operations Analyst

4 hours, 37 minutes ago
Anywhere
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
JIRA macOS TCP/IP
Apply Now
Fixify

Fixify

Fixify provides 24/7 IT help desk services that integrate AI technology with human support to ensure continuous productivity and user satisfaction while effectively managing costs.

Internet Software & Services
Founded 2014
View All Jobs

Description

  • Provide prompt, high-quality technical support to end users across productivity tools, operating systems, and identity and access management.
  • Triage, diagnose, prioritize, and resolve support issues through help desk and ticketing systems.
  • Communicate clearly and professionally with customers throughout each support interaction.
  • Collaborate with Engineering to develop and improve IT automation workflows.
  • Participate in rotating shifts supporting a 24/7/365 operation.
  • Work with customer IT teams and internal colleagues across teams and time zones.

Requirements

  • 2+ years of experience in an IT support role.
  • Working knowledge of Google Workspace, Microsoft 365, and Slack, including troubleshooting and user guidance.
  • Working knowledge of Windows and macOS troubleshooting.
  • Experience with help desk and ticketing systems such as Jira, ServiceNow, or Freshdesk.
  • Working knowledge of identity and access management practices and tools.
  • Working knowledge of TCP/IP and common network protocols.
  • Familiarity with Mobile Device Management platforms; JAMF experience is preferred.
  • Strong written and verbal communication skills, including the ability to explain technical issues to non-technical users.
  • Strong prioritization and decision-making skills in a high-volume support environment.
  • Collaborative working style across teams, time zones, and organizational boundaries.

Benefits

  • 100% remote work with flexible core working hours.
  • Unlimited PTO and 12 paid federal holidays.
  • $150 monthly connectivity stipend for phone, internet, or equipment expenses.
  • 401(k) program participation.
  • Equity option grants through Fixify’s equity program.
  • Medical, dental, and vision coverage with 100% of the deductible covered by Fixify.
  • Paid parental leave for birth, adoption, or surrogacy.

Interested in this position?

Apply directly on the company website

Apply Now

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