Patient Billing Representative

18 hours, 30 minutes ago
Full-time
Mid Level
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Process patient payments by phone according to financial responsibility policies.
  • Create, update, and maintain payment plans while ensuring accurate documentation and data integrity.
  • Explain claim notes, balances, billing outcomes, and insurance concepts to patients.
  • Verify and update insurance information in the EMR and resubmit pending or corrected claims.
  • Research account histories, identify billing discrepancies, and coordinate issue resolution with internal teams.
  • Use billing systems, EMR platforms, and multiple tools simultaneously while assisting patients.
  • Protect patient information by following HIPAA, privacy, security, and documentation requirements.
  • Maintain schedule adherence, complete required training, and participate in ongoing cross-training.
  • Deliver professional, empathetic, and patient-centered service during sensitive financial discussions.

Requirements

  • Customer service or call center experience required.
  • Healthcare billing, insurance, or claims experience strongly preferred.
  • Payment processing or financial transaction experience preferred.
  • High school diploma or GED required; additional healthcare or billing education is a plus.
  • Proficiency with EMR systems and standard computer applications.
  • Understanding of healthcare billing and insurance concepts, including deductibles, copays, coinsurance, and claim denials.
  • Strong verbal and written communication, analytical problem-solving, and attention to detail.
  • Ability to work independently in a remote environment and across multiple systems.
  • Must speak, read, write, and understand English.
  • Background check required in accordance with applicable laws.

Benefits

  • Starting pay of $14 per hour, plus a $1 per hour shift differential for nights and weekends.
  • Full-time schedule of 40 hours per week, generally Monday through Friday between 8:00 a.m. and 5:00 p.m. CST.
  • Benefits eligibility begins on the first day of the month after 60 days.
  • Paid training, typically two weeks from 8:00 a.m. to 5:00 p.m. CST, Monday through Friday.
  • Remote work available to residents of AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, and WY.

Interested in this position?

Apply directly on the company website

Apply Now

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