RemoteLeaf Logo
Log in Sign up

Sr. Support Specialist, Phones - Contract

16 hours, 45 minutes ago
Mexico, Argentina, Brazil, Chile, El Salvador, Guatemala, Honduras, Colombia, Uruguay
Contract
Junior
Customer Support
Customer and Technical Support
Wireshark
Apply Now
PetDesk

PetDesk

PetDesk provides veterinary software designed to enhance clinic efficiency and client communication through features such as integrated phone systems, direct booking, AI-powered notes, and automated customer service tools, enabling pet owners to manage...

Health Care Providers & Services
51-250
Founded 2013
$16M raised
View All Jobs 5

Description

  • Diagnose and resolve SIP/VoIP issues, including NAT traversal, SDP mismatches, one-way audio, and packet loss, across 15+ tickets daily.
  • Administer and troubleshoot PBX call flows and trunk configurations.
  • Remotely diagnose client network issues, including router and firewall problems, while guiding nontechnical users through solutions.
  • Provision and configure IP phones from vendors such as Yealink, Grandstream, and Polycom.
  • Manage client-facing tickets, maintain SLA adherence, and provide clear written updates.
  • Document recurring issues and solutions in the internal knowledge base.

Requirements

  • 2–4 years of technical VoIP/PBX support experience, including multi-site or enterprise PBX deployments.
  • Working knowledge of SIP, RTP/RTCP, PBX call routing, codec-related quality issues, and common VoIP failures.
  • Networking knowledge covering subnetting, VLANs, QoS, and packet capture analysis using Wireshark or equivalent.
  • Hands-on experience provisioning IP phones across multiple hardware vendors.
  • Fluent written and spoken English for client-facing communication.
  • Ability to independently own complex technical issues through full resolution.
  • Residence in Latin America, including Central America, with availability during agreed North American business hours.
  • Ability to provide a laptop, monitors, peripherals, stable internet, and a dedicated workstation.

Benefits

  • 100% remote contract position.
  • Work aligned with North American business hours by agreement.
  • Opportunity to support communications solutions used by more than 10,000 veterinary clinics and 400 grooming facilities worldwide.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

HealthJoy

Customer Support Specialist

HealthJoy 251-1K Insurance

HealthJoy is seeking a Ukraine-based remote Member Care Specialist to support US healthcare-benefit members, resolve inquiries, coordinate care, and improve the member experience.

Ukraine Contract Entry Level Customer Support
16 hours, 45 minutes ago
Five Star Solutions

Customer Service - Temporary Mon-Fri

Five Star Solutions 1001-5000 outsourcing/offshoring

Five Star Call Centers is hiring work-at-home customer service representatives to handle customer inquiries about debit card incentives, orders, and balances while providing professional support.

United States Contract Entry Level Customer Support
$29k-$29k
16 hours, 45 minutes ago
Five Star Solutions

Customer Service - Temporary Mon-Fri

Five Star Solutions 1001-5000 outsourcing/offshoring

Five Star Call Centers is hiring remote customer service representatives to handle inbound inquiries about debit card incentives, orders, and balances while providing accurate, professional assistance.

United States Contract Entry Level Customer Support
$29k-$29k
16 hours, 45 minutes ago
Five Star Solutions

Customer Service - Temporary Mon-Fri

Five Star Solutions 1001-5000 outsourcing/offshoring

Five Star Call Centers is hiring work-from-home customer service representatives to handle inbound inquiries about debit card incentives, orders, and balances while providing accurate, professional support.

United States Contract Entry Level Customer Support
$29k-$29k
16 hours, 45 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers