Patient Billing Representative

2 hours, 33 minutes ago
Full-time
Mid Level
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Process patient payments by phone and maintain accurate transaction documentation.
  • Create, update, and maintain payment plans according to company guidelines.
  • Explain claim notes, balances, billing outcomes, and insurance concepts to patients.
  • Verify, audit, and update insurance information in EMR systems and resubmit corrected claims.
  • Research account histories, identify billing discrepancies, and coordinate issue resolution.
  • Navigate multiple billing, EMR, and knowledge systems while assisting patients.
  • Protect patient information by following HIPAA, privacy, security, and documentation requirements.
  • Maintain schedule adherence, complete required training, and participate in ongoing cross-training.
  • Provide empathetic, professional, and compliant service during sensitive financial discussions.

Requirements

  • Customer service or call center experience required.
  • Healthcare billing, insurance, or claims experience strongly preferred.
  • Payment processing or financial transaction experience preferred.
  • High school diploma or GED required; additional healthcare or billing education is a plus.
  • Experience with EMR systems and standard computer applications.
  • Strong verbal and written communication skills in English.
  • Analytical problem-solving ability, attention to detail, and organizational skills.
  • Ability to explain complex billing information in patient-friendly language and work across multiple systems.
  • Ability to work independently in a remote environment; background check required.
  • Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

Benefits

  • Starting pay of $14 per hour, plus a $1 per hour shift differential for nights and weekends.
  • Full-time schedule of 40 hours per week, generally Monday–Friday, 8:00 a.m.–5:00 p.m. CST.
  • Benefits eligibility begins on the first day of the month after 60 days.
  • Paid training, typically two weeks, Monday–Friday, 8:00 a.m.–5:00 p.m. CST.
  • Remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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