Agente de Suporte I

2 hours, 2 minutes ago
Full-time
Entry Level
Customer and Technical Support
SumUp

SumUp

SumUp is a leading global financial technology company that provides affordable payment solutions and easy-to-use point of sale systems for small businesses. With a mission to make accepting card payments accessible to all, SumUp offers innovative tool...

Capital Markets
1K-5K
Founded 2012
$427M raised

Description

  • Atender clientes por chat, WhatsApp e telefone com comunicação clara, eficiente e cordial.
  • Orientar e treinar clientes no uso das funcionalidades do aplicativo e do site.
  • Registrar sugestões, opiniões e feedbacks dos clientes.
  • Analisar feedbacks e propor melhorias em produtos e processos internos.
  • Contribuir para a fidelização dos comerciantes por meio de atendimento transparente e personalizado.
  • Trabalhar em rotina 100% home office.

Requirements

  • Ensino médio, técnico ou superior completo.
  • Conhecimento avançado de informática.
  • Afinidade com tecnologia, navegação e ferramentas como o pacote Office.
  • Excelente comunicação verbal e escrita.
  • Capacidade de trabalhar em equipe.
  • Adaptabilidade e resiliência.
  • Inteligência emocional.

Benefits

  • Plano de saúde e odontológico SulAmérica.
  • Apoio psicológico pelo Zenklub.
  • Previdência privada.
  • Vale-refeição ou alimentação.
  • Auxílio home office.
  • Wellhub e seguro de vida.
  • Crédito financeiro e day off no aniversário.
  • Licença-maternidade de 6 meses e licença-paternidade de 3 meses.
  • Após 3 anos de empresa, 30 dias adicionais de descanso remunerado pelo programa Break 4 Me.

Interested in this position?

Apply directly on the company website

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