Customer Support Representative

5 hours, 27 minutes ago
Full-time
Junior
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Assist customers with membership questions, account updates, service requests, and cancellations.
  • Present approved retention offers and attempt to retain memberships before processing cancellations.
  • Process cancellations using the appropriate CRM system based on customer location.
  • Review account history, transactions, and prior actions across multiple CRM systems.
  • Maintain accurate customer records, including vehicle and family membership information.
  • Complete claim forms, refund requests, promotional coupon requests, and location messages.
  • Schedule services and guide customers through online account portals.
  • Research equipment and location information using internal resources and approved scripts.
  • Stay informed about company services, policies, and process updates while meeting contact-center performance expectations.

Requirements

  • At least 1 year of call center, office, or customer service experience.
  • Strong customer service and verbal communication skills.
  • Ability to work in multiple computer systems simultaneously and learn various CRM platforms.
  • Excellent attention to detail and organizational skills.
  • Ability to adapt quickly to changing processes and policies.
  • Strong problem-solving skills, empathy, professionalism, and a positive attitude.
  • Ability to remain calm and effective in a fast-paced, high-volume contact center.
  • Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

Benefits

  • Remote work opportunity for eligible residents.
  • Opportunity to support customers in a dynamic membership services environment.

Interested in this position?

Apply directly on the company website

Apply Now

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