Customer Service - Temporary Mon-Fri

2 hours, 43 minutes ago
Contract
Entry Level
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Manage high volumes of inbound customer calls promptly.
  • Follow communication scripts for different customer topics.
  • Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
  • Use company and client resources to handle calls accurately.
  • Identify opportunities to upsell products when appropriate.
  • Transition efficiently between tasks while maintaining composure.
  • Maintain punctuality, attendance, and availability during scheduled shifts.
  • Provide positive and professional customer interactions.
  • Cross-train in additional functions as requested.

Requirements

  • At least 18 years old.
  • 3–6 months of customer service or customer support experience preferred.
  • 3–6 months of call center or office experience preferred.
  • Basic computer skills and ability to learn quickly.
  • Strong telephone, verbal communication, and active listening skills.
  • Ability to work independently.
  • Successful background check in accordance with applicable laws.
  • Must provide a laptop or desktop; Chromebooks, netbooks, and tablets are not accepted.
  • Windows 10 or 11 64-bit system with an Intel Core i5-8250U processor or greater, 8 GB RAM, and dual monitors with 1280×768 resolution or higher.
  • Secure, dedicated high-speed internet with a hardwired LAN connection, USB DSP headset, enabled firewall, and current antivirus software.
  • Must maintain a dedicated home workspace with a desk, chair, and electrical outlet.
  • Applicants must reside in one of the listed eligible states.

Benefits

  • Work-at-home position.
  • Bring-your-own-device work arrangement.
  • Equal opportunity employer committed to a diverse workforce.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Agente de Suporte I

SumUp 1K-5K Capital Markets

A SumUp busca uma pessoa para atuar no atendimento remoto a comerciantes, oferecendo suporte personalizado e contribuindo para a melhoria contínua da experiência dos clientes ao longo do ciclo de relacionamento.

2 hours, 13 minutes ago

Customer Support Specialist I

Muck Rack 51-250 Internet Software & Services

Muck Rack is hiring a Bulgaria-based Customer Support Specialist, Media Intelligence Digests, to manage the daily delivery, quality, and operational improvement of time-sensitive media intelligence services for client accounts.

Agile
2 hours, 28 minutes ago

Senior Customer Care Specialist

Verra Mobility 1K-5K Road & Rail

Customer Service Representative at Verra Mobility Commercial Services, supporting rental car customers with toll and violation inquiries while delivering accurate, empathetic resolutions in a team-based contact center.

2 hours, 28 minutes ago

Research Support Specialist

Verra Mobility 1K-5K Road & Rail

The Research Support Specialist at Verra Mobility researches and resolves tolling and violation disputes for rental agency customers while coordinating expedited requests with internal teams, authorities, and collections agencies.

2 hours, 28 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers