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Technical Customer Support

3 weeks, 2 days ago
Philippines
Contract
Mid Level
Customer Support
Customer and Technical Support
JSON Linear REST API
Apply Now
Fiscal.ai

Fiscal.ai

Fiscal.ai offers a comprehensive investment research platform that integrates institutional-grade financial data, advanced analytics, and conversational AI to facilitate informed decision-making for investors and institutions.

Internet Software & Services
Founded 2021
View All Jobs 3

Description

  • Own first-line customer support for Fiscal.ai users across email, Slack, and ticketing systems.
  • Troubleshoot account, billing, product, API, MCP, and financial data issues.
  • Explain financial data, platform limitations, API access, coverage, and update timing to customers.
  • Escalate unresolved issues to product, data operations, or engineering with clear context.
  • Identify recurring support patterns and surface improvements for product, documentation, data quality, or workflows.

Requirements

  • 3+ years of experience in customer support, technical support, or customer success within SaaS, fintech, financial data, or developer-facing products.
  • Ability to understand and explain financial statements, ratios, estimates, transcripts, tickers, exchanges, ETFs, ADRs, coverage gaps, and data update timing.
  • Strong experience and interest in financial markets.
  • Comfort troubleshooting REST APIs, MCP integrations, API keys, JSON/error payloads, rate limits, browser issues, screenshots, and console logs.
  • Ability to determine whether an issue belongs to support, billing, product, data operations, or engineering and escalate appropriately.
  • Strong written communication skills with the ability to write concise, accurate, plain-language replies.
  • Experience with shared inboxes, Slack/internal review workflows, ticketing systems such as Linear, and billing tools such as Stripe.
  • Familiarity with fintech, market data, SaaS subscriptions, developer APIs, or investment research workflows is a strong advantage.

Interested in this position?

Apply directly on the company website

Apply Now

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