Forward Deployed Engineer, Managed Services

3 weeks, 2 days ago
Full-time
Mid Level
Artificial Intelligence and Machine Learning
Outreach

Outreach

Outreach offers an AI-powered revenue workflow platform designed to enhance the productivity of sales, marketing, RevOps, and go-to-market teams by automating processes that help in efficiently managing accounts, forecasting, and closing deals.

Internet Software & Services
1K-5K
Founded 2014
$489M raised

Description

  • Build, configure, and optimize Outreach AI Agents for customer use cases.
  • Design and manage context-aware prompts, playbooks, and prompt libraries.
  • Embed AI Agents into customer workflows and sales processes.
  • Manage customer configurations, identify adoption opportunities, and troubleshoot solutions.
  • Train client administrators on platform functionality and best practices.
  • Own customer relationships, surface risks, and advise on platform value.
  • Partner with Customer Success and Account Teams on expansion, renewal, and delivery needs.
  • Resolve escalations, monitor account health, and share recurring trends internally.
  • Track Managed Services KPIs, including an average 70% quarter-over-quarter utilization rate.
  • Mentor fellow consultants and stay current on generative AI and LLM developments.

Requirements

  • 3–5 years of experience in a technical, customer-facing role, ideally at a mid-to-large SaaS company.
  • Technical and AI fluency with Outreach or a comparable SaaS platform.
  • Experience with prompt engineering, LLM tools, and generative or agentic AI in sales workflows.
  • Ability to influence technology adoption and translate capabilities into business solutions.
  • Track record of meeting utilization, consumption, or renewal-linked KPIs.
  • Experience building remote client relationships and managing multiple concurrent engagements.
  • Strong written and verbal communication skills; self-directed and comfortable with ambiguity.
  • Availability to work US-based hours from Hyderabad, including night shifts.
  • Preferred: experience in sales strategy, renewals, account expansion, or sales process coaching.
  • Preferred: experience with software delivery, application implementation, or Managed Services.

Benefits

  • Highly competitive salary.
  • 25 days of annual vacation plus sick and casual leave.
  • Group medical coverage for employees and up to five eligible family members.
  • OPD coverage up to INR 10,000.
  • Life and personal accident insurance at 3x annual CTC.
  • 26 weeks of paid maternity leave and 15 days of paid paternity leave.
  • RSU program, employee referral bonuses, and diversity and inclusion programs.
  • Remote work based in Hyderabad, with a night-shift allowance and occasional team events.

Interested in this position?

Apply directly on the company website

Apply Now

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