Customer Service Agent (m/f/x)

1 hour, 50 minutes ago
Full-time
Entry Level
Customer and Technical Support
FINN

FINN

FINN offers a flexible car subscription service that provides customers with a hassle-free experience, including home delivery and a variety of vehicle options tailored to individual needs.

Consumer Services
251-1K
Founded 2019
$935M raised

Description

  • Serve as the main point of contact for private and business customers with general and more complex inquiries.
  • Support customers from subscription completion through vehicle return.
  • Handle phone calls and written support tickets in a timely, friendly, and competent manner.
  • Work closely with other teams to find the best solution for customers.
  • Contribute ideas to improve customer service and internal processes.
  • Help maintain FINN’s customer service quality and industry-leading standards.

Requirements

  • Customer service experience is preferred but not required.
  • Strong communication skills and empathy for helping others.
  • Proactive problem-solving approach and a hands-on attitude.
  • Curiosity and willingness to learn new things.
  • Ability to think through different customer situations and perspectives.
  • Comfort working in busy or turbulent situations while staying organized.
  • Excellent German skills at native-speaker level, spoken and written.
  • Good English communication skills.
  • Willingness to work from Munich, fully remote or from home office within Germany; temporary work from another EU country may be possible by arrangement.

Benefits

  • Fully remote or home office work within Germany.
  • Temporary remote work from another EU country possible by arrangement.
  • Annual training and development budget of €1,500.
  • Opportunity to grow in a fast-moving startup environment with challenging cross-functional projects.
  • Employee discount on a FINN car.
  • Competitive salary of €31,000 to €40,000 per year plus VSOP.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Sales Caller (Mexico)

Wing Assistant 51-250 Professional Services

Wing is hiring a bilingual Sales Caller in Mexico to support remote sales, customer follow-up, and support operations for international clients.

CRM
5 minutes ago

Remote Certified Medical Assistant (Contract / Part Time)

Everlywell 251-1K Health Care Providers & Services

Remote Certified Medical Assistants are needed by Care Services to support virtual patient care programs by guiding patients through telehealth intake, documentation, and escalation workflows.

Salesforce
20 minutes ago

Trader Support Specialist (LATAM)

Tradeify 1-10 Capital Markets

Tradeify.co is hiring a remote Trader Support Specialist for its LATAM coverage team to serve traders across support channels and resolve account, platform, and operational issues in a fast-paced trading environment.

HubSpot
35 minutes ago

APPLY FOR FUTURE JOBS AS CUSTOMER SUCCESS! 🚀

Lodgify 251-1K Internet Software & Services

Lodgify is building a general candidate pool for future Customer Success roles in its Barcelona-based, remote-friendly vacation rental technology team, focused on helping customers succeed with the platform.

35 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers