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Trader Support Specialist (LATAM)

5 months, 3 weeks ago
Anywhere, Latin America, United States
Full-time
Junior
Customer Support
Customer and Technical Support
HubSpot
Apply Now
Tradeify

Tradeify

Tradeify is a platform that offers practical and risk-free trading education. By following clear rules and guidelines, users can become funded traders through Tradeify Challenges. The company aims to set traders up for success by providing education, f...

Capital Markets
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Description

  • Serve as the primary point of contact for traders and customers across live chat, email, and Discord.
  • Own support interactions from initial contact through resolution, including diligent follow-up.
  • Identify, assess, troubleshoot, and resolve account, technical, and operational issues related to trading platforms, data feeds, and execution.
  • Escalate complex issues to internal teams such as Compliance, Operations, and Technology when needed.
  • Maintain strong product knowledge of trading platforms, internal tools, and proprietary systems through ongoing learning.
  • Provide empathetic, white-glove support and educate traders on how Tradeify.co works.
  • Contribute to the Learning Center and internal knowledge bases to improve self-service support.
  • Support team goals tied to CSAT, quality assurance, and response-time performance.
  • Participate in beta testing new features and contribute ideas in collaborative team projects.
  • Monitor trading systems for common issues and help identify potential problems affecting trader experience or operations.
  • Adhere to internal guidelines, compliance procedures, and industry best practices.
  • Assist with data accuracy and reconciliation tasks as needed.

Requirements

  • 2+ years of experience in customer service, technical support, or operations, preferably in a fast-paced environment.
  • Excellent written and verbal communication skills with the ability to explain complex technical or financial information clearly and empathetically.
  • Ability to type a minimum of 30 WPM.
  • Strong multitasking, prioritization, and time management skills in a high-pressure environment.
  • Strong analytical and problem-solving skills with a proactive approach to diagnosing and resolving issues independently.
  • Proficiency with CRM software such as Intercom or HubSpot, and other customer support tools.
  • Strong organizational skills and proactive communication with colleagues.
  • Goal-oriented and results-oriented mindset, with the ability to handle ambiguity confidently.
  • Willingness and flexibility to work US trading session hours, including early mornings or late evenings.
  • Must be fluent in English.
  • Familiarity with or interest in prop trading, FX, Futures, cryptocurrency, blockchain, and global financial markets (nice to have).
  • Basic understanding of trading concepts, financial products such as futures and FX, or proprietary trading operations (nice to have).
  • Experience with trading platforms such as NinjaTrader, Tradovate, or TradingView (nice to have).
  • Experience with community engagement platforms such as Telegram or Discord (nice to have).

Benefits

  • Remote, full-time contract role.
  • Monthly pay of $1,000 to $1,500.
  • Opportunity to work with a global, multi-asset trading firm.
  • Exposure to industry-leading trading platforms and technology.
  • Chance to contribute to product improvement, beta testing, and team innovation.

Interested in this position?

Apply directly on the company website

Apply Now

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