RemoteLeaf Logo
Log in Sign up

Product Support Engineer

1 day ago
United States
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
E-commerce
Apply Now
Fictiv

Fictiv

Fictiv: Custom Manufacturing Made Simple. Order custom prototype parts for CNC machining, 3D printing, injection molding, and urethane casting with fast quotes and delivery.

Industrial Conglomerates
251-1K
Founded 2013
$193M raised
View All Jobs 7

Description

  • Monitor and respond to technical inquiries through the company’s system platform via email, phone, and virtual meetings.
  • Provide product guidance on dimensions, mounting details, materials, tolerances, engineering calculations, and CAD data.
  • Analyze customer needs and recommend alternatives or replacements using existing products, supplier solutions, or BOM cross-references.
  • Collaborate with customers and suppliers to investigate product issues, conduct inspections, and determine root causes of defects or performance concerns.
  • Work with global headquarters and affiliated companies to support technical inquiries and product evaluations for internationally sourced products.
  • Review and update e-commerce product pages to ensure accurate, complete, and user-friendly catalog information.
  • Support product managers with technical and operational coordination, including new product page creation and staff training.
  • Identify product information and obtain supplier quotes to support one-off sourcing requests.
  • Recommend product line expansions based on sourcing activity and support e-commerce catalog growth.
  • Participate in trade shows, customer visits, conference calls, and training sessions to support sales and business development.

Requirements

  • Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related field.
  • Minimum of 4 years of experience in product support engineering or a similar role.
  • Experience with structural, framing, or fastener components is a plus.
  • Strong verbal and written communication skills in English.
  • Ability to manage multiple tasks and projects simultaneously in a self-motivated, detail-oriented manner.
  • Solid understanding of manufacturing processes and equipment.
  • Working knowledge of 3D CAD software and GD&T principles.
  • Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
  • Experience with collaboration tools such as Slack and Teams, plus BI tools.
  • Ability to quickly learn ERP systems and internal operational processes.
  • Experience supporting e-commerce catalog management is preferred.
  • Experience working in an international or cross-cultural environment is a plus.

Benefits

  • Salary range of $64,000 to $90,000 per year, based on experience.
  • Opportunity to work with a company combining configurable components and custom manufacturing capabilities.
  • Exposure to a collaborative, growth-oriented team culture that values respect, honesty, and empathy.
  • Opportunity to contribute to product development, catalog expansion, and new service initiatives.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Anduril Industries

Manufacturing Systems Specialist (Atlanta)

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is hiring a Manufacturing Systems Specialist to support and improve digital manufacturing operations by resolving incidents and aligning manufacturing workflows with enterprise systems.

United States Full-time Junior Technical Support Engineer
$52k-$69k
ERP
12 minutes ago
Blueprint Technologies

Support Engineer - Escalation Management

Blueprint Technologies 251-1K Internet Software & Services

Blueprint is hiring a remote customer escalation specialist to advocate for clients and resolve complex cloud and enterprise product issues across cross-functional teams.

United States Full-time Senior Technical Support Engineer
$62k-$69k
27 minutes ago
SWK Technologies

Tier I MSP Engineer

SWK Technologies 51-250 Internet Software & Services

SWK Technologies is hiring a Tier I MSP Engineer to provide direct technical support to clients and keep their systems running smoothly.

United States Full-time Junior Technical Support Engineer
$50k-$60k
27 minutes ago
SWK Technologies

Tier III Engineer

SWK Technologies 51-250 Internet Software & Services

A growing managed services provider is hiring a senior, client-facing Escalation & Project Engineer to resolve complex support issues and lead infrastructure and cloud project delivery across a diverse client base.

United States Full-time Senior Cloud Engineer Technical Support Engineer
$90k-$110k
Active Directory Azure DHCP DNS PowerShell Windows Server
27 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers