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Manufacturing Systems Specialist (Atlanta)

1 hour, 53 minutes ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
ERP
Apply Now
Anduril Industries

Anduril Industries

Anduril Industries is an American defense technology firm that specializes in developing advanced autonomous systems for integrated awareness and security across land, sea, and air, utilizing its proprietary Lattice platform to enhance intelligence, su...

Aerospace & Defense
1K-5K
Founded 2017
$2200M raised
View All Jobs 684

Description

  • Serve as the primary point of contact for manufacturing support incidents from internal stakeholders across the global manufacturing user base.
  • Own incident intake, evaluation, debugging, escalation, communication, and tracking for reported issues.
  • Act as a bridge between production operations and digital manufacturing systems such as PLM, ERP, and MES.
  • Monitor software problem intake across multiple manufacturing platforms and identify issues affecting production efficiency.
  • Perform root cause analysis by observing manufacturing processes and how they interact with digital systems.
  • Assess incident urgency, impact, and scope based on manufacturing constraints and production schedules.
  • Escalate issues to engineering support and provide operational context to software development teams.
  • Work directly with manufacturing engineers and senior technicians, including regular production floor visits.
  • Collaborate with software development teams, enterprise solution architects, and manufacturing subject matter experts to develop comprehensive solutions.
  • Create and maintain standard operating procedures, workarounds, best practices, and training for new feature rollouts.

Requirements

  • 2+ years of experience in technical support, deployment, or system maintenance roles.
  • Hands-on debugging experience with integrated enterprise systems, including MES, ERP, and PLM.
  • Ability to multitask and manage competing support demands in a fast-paced environment.
  • Functional understanding of manufacturing concepts, processes, terminology, and how they relate to software tools and data objects.
  • Demonstrated history of collaborative engagement with software engineers.
  • Ability to work with manufacturing engineers and technicians in an operational production environment.
  • Experience identifying process improvements or new functionality to reduce support needs and improve workflows (preferred).
  • Experience leading or coordinating training for new feature rollouts (preferred).

Benefits

  • US hourly pay range of $25 to $33.
  • Highly competitive equity grants included in most full-time offers.
  • Top-tier benefits for full-time employees.
  • Comprehensive benefits package available at little to no cost to employees.
  • Support for health, recovery, and future needs.

Interested in this position?

Apply directly on the company website

Apply Now

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