Head of Enterprise Account Management

2 weeks, 2 days ago
Full-time
Lead
Sales and Business Development
Factored

Factored

Factored AI provides top AI engineers and solutions for businesses, specializing in business analytics and data science to drive innovation and success.

Internet Software & Services
51-250
Founded 2019

Description

  • Own expansion, net revenue retention (NRR), and commercial growth across the existing customer base.
  • Directly manage several strategic, multi-million-dollar enterprise accounts.
  • Coach Account Managers to strengthen their strategic and commercial leadership.
  • Build account strategies around customer priorities, whitespace, buying centers, executive relationships, and growth opportunities.
  • Develop trusted relationships with senior business and technology executives.
  • Build and maintain a high-quality expansion pipeline across strategic accounts.
  • Partner closely with Delivery to turn strong customer outcomes into broader relationships and new opportunities.
  • Bring customer patterns and insights back into Factored's broader go-to-market strategy.
  • Create operating discipline to make account growth more predictable and scalable.

Requirements

  • 8+ years of experience in enterprise account management, strategic sales, consulting, professional services, or similar commercial roles.
  • Experience leading and developing client-facing commercial teams.
  • Track record of growing complex, multi-million-dollar enterprise relationships.
  • Strong commercial judgment across expansion, executive selling, pricing, procurement, and account strategy.
  • Executive presence and credibility with senior business and technology leaders.
  • Experience as a player-coach who can manage a major account, coach an Account Manager, and help build the system around them.
  • High ownership, intellectual curiosity, and a bias toward action.

Benefits

  • Ownership through equity participation.
  • Annual company retreat.
  • Education bonus for continuous learning.
  • Company-wide winter break.
  • Paid time off.
  • Optional in-person events and meetups.
  • Tailored career roadmaps.
  • High-performance culture.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Manager, Client Advocacy

Your Business Internet Software & Services

NRI North America is seeking a Manager, Client Advocacy to lead its client advocacy team, support sales activities, and strengthen client relationships, retention, and service excellence across North America.

11 hours, 27 minutes ago

Support Account Manager

Motive 1K-5K Road & Rail

Motive is seeking a Support Account Manager to coordinate technical support for assigned customer accounts, drive case resolution, and improve the customer support experience across internal teams.

Computer Vision JIRA Redash Salesforce
11 hours, 42 minutes ago

Lead, Client Partnerships- Sureel

Sureel AI, an independent Warner Music Group company, is seeking a Director of Client Relations to lead senior rights-holder and partner relationships and drive adoption of its AI rights infrastructure across the music industry.

CRM
12 hours, 12 minutes ago

Renewals Manager, Velocity

CaptivateIQ 251-1K Internet Software & Services

CaptivateIQ is hiring a Renewals Manager to own high-volume renewal transactions for its scaled Velocity SMB/MM SaaS segment, driving retention, value justification, timely execution, and proactive risk management.

CRM Salesforce
12 hours, 12 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers