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Technology Operations Support Analyst

14 hours, 43 minutes ago
United States
Full-time
Junior
Security Analyst
Cybersecurity
Cybersecurity JIRA macOS Salesforce
Apply Now
Facet

Facet

Facet provides unbiased, personalized, and affordable financial planning services for every facet of life. Their certified financial planners offer advice on financial planning, retirement planning, investing, and more. From starting a business to buyi...

Capital Markets
251-1K
$58M raised
View All Jobs 15

Description

  • Provide white-glove support for end-user computing and internal platform issues.
  • Coordinate user provisioning and deprovisioning and look for opportunities to automate access workflows.
  • Monitor security tools, review security events, and escalate incidents as needed.
  • Translate security intelligence into actionable configurations and support threat monitoring and response capabilities.
  • Support software deployment, vulnerability identification, and end-to-end patching across the device fleet.
  • Monitor system and SaaS performance indicators and resolve issues before they affect productivity.
  • Partner with internal teams and vendors on patching, change management, and technical operations.
  • Continue learning new technologies and practices to strengthen internal security and operations.

Requirements

  • 1-3 years of experience in helpdesk or security operations roles.
  • Experience providing level 1 or level 2 helpdesk support with strong empathy, organization, and resolution skills.
  • Beginner to intermediate scripting or software development experience in any language.
  • Familiarity with Windows, MacOS, or ChromeOS administration and troubleshooting.
  • Familiarity with modern software distribution and remote management tools such as InTune, Kaseya, or ConnectWise.
  • Hands-on experience administering SaaS tools such as Google Workspace, AzureAD, Slack, and Zoom (preferred).
  • Experience supporting enterprise platforms such as Jira, ServiceNow, and Salesforce (preferred).
  • Experience operating or tuning security tooling and threat monitoring solutions (preferred).
  • Playbook or knowledge-base technical writing experience (preferred).
  • Understanding of change management and/or project management lifecycles (preferred).

Benefits

  • $90,000-$110,000 annual salary plus bonus.
  • Equity.
  • Unlimited PTO.
  • Medical, dental, and vision insurance.
  • 401(k) with employer match.
  • Short- and long-term disability coverage paid by Facet.
  • Life insurance options and paid parental leave.
  • Certification reimbursement program.
  • Work from anywhere in the US.

Interested in this position?

Apply directly on the company website

Apply Now

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