Extend

Extend is a technology company that offers powerful product and shipping protection solutions to merchants, helping them generate revenue and enhance customer loyalty. Their modern and cost-effective services provide a win-win situation for both busine...

Air Freight & Logistics

Industrials

251-1K (450)

Founded 2019

13 open positions

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Fraud Operations Specialist I

1 month ago

United States

Full-time

Junior

Operations Specialist

Operations

JIRA Snowflake SQL

Apply Now

Extend

Air Freight & Logistics

251-1K

Founded 2019

View All Jobs 13

Description

Review claims in real time for potential fraud or abuse and gather sufficient evidence to make decisions.
Evaluate customer behavior and incidents using internal and external data to assess customer risk.
Provide feedback to support and improve Extend’s risk models.
Perform fraud investigations and share insights on emerging fraud and abuse trends.
Follow regulatory and departmental procedures and escalate non-standard cases to a manager.
Collaborate with Claims, Product, and Engineering on ad hoc work to improve fraud detection models.
Attend regular meetings and training on Fraud Operations best practices.
Take ownership of investigations and make independent, evidence-based decisions.
Proactively complete additional tasks as needed to support team goals.

Requirements

2+ years of direct fraud/abuse operations experience, preferably in an eCommerce environment.
Bachelor’s degree or equivalent experience, preferably in a related field.
Strong understanding of fraud concepts and prevention best practices.
Ability to perform due diligence investigations and make evidence-based determinations.
Ability to make independent decisions on customer risk scores and fraud/not fraud outcomes.
Excellent written and verbal communication, information gathering, and decision-making skills.
Ability to meet specified SLAs for claim reviews with strong time management and efficiency.
Proficiency with spreadsheets and office software such as Excel and Microsoft or Google Suite.
Strong attention to detail and willingness to analyze internal and external data deeply.
Must be located within the continental United States.
Experience in retail or a high-growth startup environment is preferred.
Familiarity with SQL and data tools such as Snowflake is preferred.
Exposure to project management or CRM tools such as JIRA or Untangl is preferred.

Benefits

Estimated base salary range of $50,000–$63,000 per year.
Competitive salary based on experience.
Full medical, dental, and vision benefits.
Stock in an early-stage startup.
Generous, flexible paid time off policy.
401(k) with financial guidance from Morgan Stanley.
Collaborative and supportive team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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