Retail Fulfillment Manager

1 day, 15 hours ago
Full-time
Senior
Operations
Everyday Dose

Everyday Dose

Everyday Dose provides mushroom coffee with collagen protein and nootropics for enhanced focus, energy, and gut health. Their Mushroom Latte™ offers a healthy alternative to stimulants, activating neurotransmitters for a balanced experience.

Hotels, Restaurants & Leisure
1-10
Founded 2021

Description

  • Manage retail purchase orders from receipt through shipment, ensuring complete and on-time fulfillment.
  • Serve as the primary day-to-day contact for the retail 3PL, including SLA management, scorecards, performance reviews, and escalations.
  • Manage retailer compliance, routing guides, dock appointments, onboarding requirements, deductions, and chargebacks.
  • Identify fulfillment risks such as inventory shortages, labeling issues, and case-pack mismatches, and drive corrective action.
  • Support new retailer launches through item setup, GTIN and case configuration, portal submissions, samples, and onboarding checklists.
  • Maintain fulfillment documentation, including item specifications, pallet configurations, UCC-128 labels, and ASN compliance.
  • Audit 3PL and freight invoices against contracted rates and resolve billing discrepancies.
  • Monitor inventory, safety stock, cycle counts, discrepancies, aging inventory, and disposition plans.
  • Build PO tracking, KPI dashboards, scorecards, and reporting for Operations and Retail leadership.
  • Implement process improvements that reduce costs, improve cycle times, and make fulfillment more scalable.

Requirements

  • 5–7 years of experience in retail fulfillment, supply chain, or 3PL/warehouse operations, ideally in CPG.
  • Direct experience managing 3PL relationships, including SLAs, scorecards, escalations, and corrective action plans.
  • Experience with retailer compliance and routing guides for retailers such as Walmart, Target, or Costco.
  • Working knowledge of EDI and ASN processes.
  • Experience auditing freight and 3PL invoices and resolving billing discrepancies.
  • Strong knowledge of safety stock, reorder points, cycle counting, and inventory turns.
  • Advanced Excel or Google Sheets skills and experience with WMS, ERP, or inventory systems.
  • Strong analytical, root-cause analysis, organization, and problem-solving skills.
  • Excellent written and verbal communication skills, including confidence holding external partners accountable.
  • Bachelor’s degree, APICS/CPIM, CSCP, or Lean Six Sigma certification preferred.
  • Experience scaling high-growth CPG or DTC-to-retail fulfillment operations preferred.
  • Familiarity with GS1 labeling, UCC-128 labels, retailer chargebacks, SOS Inventory, or NetSuite preferred.

Benefits

  • $90,000–$120,000 base salary, plus equity and benefits.
  • Fully remote work, with a hybrid option in Austin, Texas.
  • Medical, vision, dental, and prescription coverage, with the company covering 75% of employee premiums.
  • 401(k) match of up to 80% of contributions, capped at 5% of salary.
  • $500 monthly wellness credit for salaried employees.
  • Backup childcare and family support through Helpr.

Interested in this position?

Apply directly on the company website

Apply Now

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