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Vice President, Global Production Operations & Reliability

1 month, 1 week ago
United States
Full-time
Executive
Operations Manager
DevOps and Infrastructure
AWS CI/CD Kubernetes
Apply Now
Everbridge

Everbridge

Everbridge provides a comprehensive software platform that automates and enhances organizations' responses to critical events, ensuring the safety of individuals and the continuity of business operations during emergencies such as natural disasters, cy...

Internet Software & Services
1K-5K
Founded 2002
View All Jobs 15

Description

  • Define and execute the global production operations and reliability strategy.
  • Lead and develop global SRE and DRE teams.
  • Own operational excellence for the AWS- and Kubernetes-based cloud platform.
  • Establish best practices for SLOs, error budgets, production readiness, capacity planning, observability, and automation.
  • Drive incident management, change governance, release management, and post-incident reviews.
  • Lead disaster recovery planning, resilience testing, business continuity, and operational readiness.
  • Partner with Engineering, Product, Security, Customer Support, and Customer Success to embed reliability into the SDLC.
  • Champion automation, cloud-native engineering practices, and continuous improvement.
  • Provide executive reporting on operational health, reliability metrics, customer-impacting incidents, and strategic initiatives.

Requirements

  • 15+ years of experience in production operations, cloud infrastructure, platform engineering, SRE, or related technology leadership roles.
  • Proven experience leading global production operations for large-scale, mission-critical SaaS or cloud platforms.
  • Deep expertise in AWS, Kubernetes, cloud-native architectures, distributed systems, and high-availability environments.
  • Strong understanding of SRE principles, incident management, observability, disaster recovery, change management, CI/CD, and Infrastructure as Code.
  • Demonstrated success building and leading high-performing global engineering and operations teams.
  • Excellent executive communication, stakeholder management, and cross-functional leadership skills.
  • Experience in mission-critical industries such as public safety, critical communications, healthcare, financial services, security, or enterprise SaaS (preferred).
  • Familiarity with modern SRE practices, progressive delivery, platform engineering, service mesh, and cloud cost optimization (preferred).
  • Knowledge of regulatory and operational frameworks including ISO 27001, SOC 2, NIST, or FedRAMP (preferred).

Benefits

  • Salary range of $195,300 to $270,000, plus potential variable compensation.
  • Comprehensive healthcare and dental benefits.
  • Parental planning and mental health benefits.
  • Disability income benefits and life and AD&D insurance.
  • 401(k) plan with company match.
  • Paid time off.
  • Fitness reimbursements.

Interested in this position?

Apply directly on the company website

Apply Now

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