Everbridge

Everbridge provides a comprehensive software platform that automates and enhances organizations' responses to critical events, ensuring the safety of individuals and the continuity of business operations during emergencies such as natural disasters, cy...

Internet Software & Services

Information Technology

1K-5K (1713)

Founded 2002

13 open positions

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Technical Account Manager (xMatters)

43 minutes ago

United States

Full-time

Mid Level

Technical Account Manager

Customer and Technical Support

Agile Java JavaScript Unix XML

Apply Now

Everbridge

Internet Software & Services

1K-5K

Founded 2002

View All Jobs 13

Description

Develop technical and business subject matter expertise in xMatters use cases and products.
Lead clients through requirements gathering and business value mapping workshops.
Develop insights and conclusions that help solve client business problems.
Support post-sale Technical Account Management across client management, product adoption, process improvement, configuration assistance, and knowledge transfer.
Manage client expectations and engagement scope.
Provide oversight and assistance to client administrators.
Support minor integration development updates.
Assist in scoping consulting activities and effort.
Identify improvement opportunities and help build solutions proactively.
Communicate regularly with customers and account management teams to maintain effective relationships.

Requirements

3+ years in professional services, software consulting, or implementation.
3+ years managing projects, client relationships, technical account management, or similar experience.
Excellent verbal and written communication skills for technical and business content.
Proven expertise in developing and deploying technical solutions.
Strong decision-making skills when working with incomplete or conflicting information.
Strong project planning and organizational skills.
Strong problem-solving and analytical skills to translate client requirements into technical solutions.
Ability to work independently with a high degree of integrity and accountability.
Experience in DevOps, ITIL, or IT Service Management is a plus.
Solid understanding of incident management processes, especially major incident management, event management/observability, collaboration tool integration, Agile deployment, SaaS/cloud environments, REST web services, Java/JavaScript, XML, data transformation/ETL, and Unix/Windows environments.

Benefits

Salary range of $118,000 to $140,000 annually.
Variable compensation may be included.
Healthcare and dental coverage.
Parental planning and mental health benefits.
Disability income and life/AD&D insurance.
401(k) plan with company match.
Paid time off.
Fitness reimbursements.

Interested in this position?

Apply directly on the company website

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