Legal Services Consultant

2 weeks, 6 days ago
Full-time
Senior
Customer and Technical Support
Eve

Eve

Eve is a personalized legal AI case assistant that optimizes casework from intake to resolution. It is pre-trained to assist with common legal tasks across different practice areas and allows users to customize its functions. Eve represents a new era i...

Specialized Consumer Services

Description

  • Drive client success by increasing adoption, retention, and expansion across law firm accounts.
  • Onboard firms and enable teams to use Eve within 90 days or less.
  • Increase product utilization by improving Case/Matter usage, user engagement, and feature adoption.
  • Develop and present client ROI through annual case studies and new product use cases.
  • Provide client feedback to inform product roadmap development.
  • Maintain strong client relationships through proactive engagement and support.
  • Manage multiple accounts across different practice areas and firm sizes.
  • Travel for client visits and industry events as needed.
  • Support upsell and cross-sell efforts to grow average contract value.

Requirements

  • 5+ years of Customer Success experience, ideally with mid-size to enterprise accounts.
  • Experience in legal tech and understanding of law firm operations, compliance, and legal industry trends.
  • Ability to explain complex legal technology concepts to non-technical professionals.
  • Strong analytical and reporting skills with experience using legal-specific metrics.
  • Excellent project management, coordination, and communication skills.
  • Consultative problem-solving approach and ability to manage multiple complex accounts.
  • Strong relationship-building skills and willingness to travel for client visits and industry events.
  • Experience managing a smaller book of business with $10M-$20M in ARR ownership (preferred).
  • Experience executing strategic initiatives for client success and growth (preferred).
  • Strong understanding of SaaS industry dynamics, particularly in legal technology (preferred).

Benefits

  • Competitive salary with equity.
  • US base salary range of $150,000 to $190,000.
  • 401(k) program with employer matching.
  • Health, dental, vision, and life insurance.
  • Short-term and long-term disability coverage.
  • Flexible time off plus holidays.
  • Workplace setup reimbursement.
  • Telecomm stipend.
  • Quarterly team gatherings.
  • Autonomous work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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