RemoteLeaf Logo
Log in Sign up

Operations Support Engineer

1 week, 2 days ago
France, Europe
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
CI/CD Linux SAML Unix
Apply Now
European Dynamics

European Dynamics

EUROPEAN DYNAMICS is a leading European company specializing in ICT technologies and software products for e-government services.

IT Services
251-1K
Founded 1993
View All Jobs 68

Description

  • Maintain system operational continuity, stability, security, and performance across environments.
  • Provide second-level support by analysing and resolving incidents, problems, and service requests within service-level targets.
  • Perform corrective, adaptive, preventive, and perfective maintenance activities.
  • Monitor system health using observability tools, respond to alerts, and coordinate with DevSecOps teams on deployments and optimization.
  • Collaborate with database administrators, architects, and operational teams on configuration management and change control.
  • Participate in change and release management, including deployment readiness, rollback planning, and validation testing.
  • Conduct post-incident reviews and root-cause analyses.
  • Maintain runbooks, operational documentation, and knowledge-base articles, and support knowledge transfer and handovers.
  • Support middleware and integration components, including gateways, messaging platforms, identity systems, web servers, and content-management platforms.

Requirements

  • University degree in IT or a related discipline and at least 5 years of relevant IT experience.
  • At least 3 years in IT operations or application/system support, including 2 years providing L2 support for large-scale, mission-critical systems.
  • Experience with ITIL-aligned service management and structured change and release processes.
  • Strong understanding of Incident, Problem, Change, Release, Event, and Knowledge Management.
  • Proficiency with IT service-management tools such as ServiceNow.
  • Experience with Linux/Unix, container orchestration, and observability platforms.
  • Understanding of CI/CD pipelines and configuration-management tools.
  • Knowledge of APIs, middleware, integration technologies, event streaming, messaging, data transformation, IAM, OAuth2, OIDC, SAML, web infrastructure, CMS platforms, and mobile deployment pipelines.
  • Knowledge of database performance monitoring and backup and recovery coordination.
  • Familiarity with system hardening, patching, vulnerability remediation, and relevant certifications such as ITIL Foundation or Linux/container-orchestration certifications.
  • Excellent command of English.

Benefits

  • Remote work within the EU.
  • Competitive remuneration based on qualifications and experience, available on a contract basis or with a full benefits package.
  • Opportunity to work with a major European institution in an international, multilingual, and multicultural environment.
  • Equal Employment Opportunity commitment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Radicle Health

Technical Support Specialist

Radicle Health 11-50 Internet Software & Services

Radicle Health is hiring a remote Technical Support Specialist to resolve customer inquiries and product issues while collaborating with internal teams to maintain a high-quality customer experience.

Anywhere Full-time Entry Level Technical Support Engineer
$55k-$65k
JavaScript SQL
4 hours, 36 minutes ago
Aircall

Technical Support Specialist

Aircall 51-250 Internet Software & Services

Aircall is hiring a Technical Support Specialist to provide second-level, customer-facing support for complex issues across its AI-powered communications platform, integrations, APIs, messaging, telephony, and analytics.

North America Full-time Mid Level Technical Support Engineer
Confluence Datadog HubSpot JIRA Looker Monday.com Postman Salesforce Zoho CRM
4 hours, 51 minutes ago
JMAC Lending

Encompass Support Specialist

JMAC Lending 51-250 Banks

JMAC Lending is seeking a remote Encompass Support Specialist to support and administer its loan origination systems, integrations, and user access while helping mortgage operations run efficiently.

United States Full-time Junior Technical Support Engineer
$66k-$80k
HubSpot Salesforce
5 hours, 6 minutes ago
Mercier Consultancy

Danish Speaking IT Customer Experts - Work In Athens, Greece

Mercier Consultancy Professional Services

Mercier Consultancy Group is hiring Danish-speaking IT Customer Experts in Athens, Greece, to provide technical support and premium customer service for enterprise IT clients.

Bulgaria Denmark Greece Malta Portugal Spain Full-time Mid Level Technical Support Engineer
5 hours, 6 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers