Senior Manager of Customer Onboarding

3 weeks, 1 day ago
Full-time
Lead
Project and Program Management
Enumerate

Enumerate

Enumerate offers innovative community management software designed to simplify and enhance the management of community associations through comprehensive solutions.

Internet Software & Services
51-250
Founded 1985

Description

  • Build, coach, and manage a high-performing team of onboarding managers.
  • Own the end-to-end onboarding experience, including transitions, delivery timelines, and quality standards.
  • Develop strategies and programs that drive customer enablement, software adoption, workflow competence, and payments utilization.
  • Serve as an escalation point for complex onboarding challenges and coordinate cross-functional resolutions.
  • Guide customers through data migration, setup, and account activation while maintaining data integrity and security.
  • Design and improve onboarding workflows using AI and technology-enabled processes to reduce time-to-value and improve satisfaction.
  • Own onboarding playbooks, milestones, coaching cadences, and enablement standards.
  • Run performance management routines, including one-on-ones, team reviews, metrics tracking, coaching, and performance improvement.
  • Partner with Sales, Product, and Customer Success to deliver a seamless customer experience and report program performance to leadership.

Requirements

  • 6–10 years of experience in SaaS onboarding, implementation, or a related field.
  • At least 3 years of experience leading individual contributors, including coaching, accountability, and managing underperformance.
  • Demonstrated success driving software adoption and payments or digital workflow utilization using measurable metrics.
  • Experience developing individual contributors into consistent, high-performing employees.
  • Experience designing or rebuilding onboarding or enablement programs, including playbooks, milestones, and quality standards.
  • Strong project management skills for managing competing priorities; experience with AI or service-delivery automation is preferred.
  • Excellent communication and relationship-building skills, including guiding accounting and operations stakeholders through workflow and digital payments changes.
  • Familiarity with data migration as part of customer setup and activation.
  • Either hands-on experience with association management and fund accounting, or experience leading onboarding or implementation teams in vertical SaaS or ERP.
  • Bachelor’s degree preferred but not required; must be U.S.-based, able to work EST hours, and available for approximately 10% travel.

Benefits

  • Remote role for candidates located in the United States.
  • Annual total compensation range of $100,000–$120,000 USD, including applicable bonuses or commissions.
  • Opportunity to build onboarding, enablement, payments adoption, and AI-enabled workflows at a growing vertical SaaS company.

Interested in this position?

Apply directly on the company website

Apply Now

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