Director, Product Strategy and Operations - Mexico

6 hours, 49 minutes ago
Full-time
Executive
Product Management
JumpCloud

JumpCloud

JumpCloud provides a unified platform for managing identity, access, and devices across various operating systems, enabling secure and frictionless access to resources through features like single sign-on, multi-factor authentication, and a Zero Trust ...

Internet Software & Services
501-1000
Founded 2013
$417M raised

Description

  • Operate portfolio planning, prioritization dashboards, governance, dependency management, risk management, and Product Business Reviews.
  • Own Product reporting for executive, senior leadership, and Board audiences.
  • Lead Pendo strategy, instrumentation governance, dashboards, and product-adoption insights.
  • Manage PIM intake, prioritization, disposition, and customer feedback close-loop practices.
  • Run the Customer Advisory Board operating model, including agendas, insight collection, and follow-through.
  • Maintain mappings across use cases, capabilities, GPL, product-market fit, and packages/SKUs.
  • Partner with Finance and GTM on pricing, packaging, product performance, and monetization analysis.
  • Improve existing planning, KPI, and reporting processes.
  • Build AI agents and workflows to automate reporting, synthesize customer evidence, identify portfolio risks, and reduce manual Product Operations work.
  • Drive decisions, identify weak evidence, and ensure agreed actions are completed.

Requirements

  • Background in Product Strategy, Product Operations, or Product Management.
  • Experience with portfolio management and SaaS metrics.
  • Experience using Pendo, customer research, pricing, and packaging practices.
  • Ability to work directly with executives while personally building analyses and operating mechanisms.
  • Demonstrated ability to use AI tools and build practical agents or workflow automations.
  • Commercial mindset and willingness to challenge low-value activities.
  • Ability to work frequently in synchronous collaboration with Product Leadership and global team members.
  • Fluent English speaking and writing skills.
  • Must be located in and authorized to work in Mexico.

Benefits

  • Remote-first role within Mexico.
  • Opportunity to work with global teams across 15+ countries.
  • Direct exposure to Product Leadership, the executive team, and Board-level product operations.

Interested in this position?

Apply directly on the company website

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