Director, Product Strategy and Operations - Mexico

1 hour, 19 minutes ago
Full-time
Executive
Product Management
JumpCloud

JumpCloud

JumpCloud provides a unified platform for managing identity, access, and devices across various operating systems, enabling secure and frictionless access to resources through features like single sign-on, multi-factor authentication, and a Zero Trust ...

Internet Software & Services
251-1K
Founded 2013
$417M raised

Description

  • Operate portfolio planning, prioritization, governance, dependency and risk management, dashboards, and Product Business Reviews.
  • Own executive, senior leadership, and Board-level Product reporting.
  • Lead Pendo strategy, instrumentation governance, dashboards, and adoption analysis.
  • Manage PIM intake, prioritization, disposition, and customer feedback closure.
  • Own the Customer Advisory Board operating model, agenda, insights, and follow-through.
  • Maintain mappings across use cases, capabilities, GPL, product-market fit, and packages/SKUs.
  • Partner with Finance and GTM on pricing, packaging, product performance, and monetization analysis.
  • Improve existing planning, KPI, and reporting processes.
  • Build AI agents and workflow automations for reporting, customer-evidence synthesis, portfolio-risk detection, and Product Operations efficiency.
  • Challenge weak evidence, drive decisions, and ensure agreed actions are completed.

Requirements

  • Product strategy, Product Operations, or comparable Product Management experience.
  • Experience with portfolio management, SaaS metrics, Pendo, customer research, pricing, and packaging.
  • Ability to work directly with executives while personally building analyses and operating mechanisms.
  • Demonstrated ability to use AI tools and build practical agents or workflow automations.
  • Commercial mindset with willingness to challenge low-value activities.
  • Ability to collaborate synchronously with Product Leadership and globally distributed teams.
  • Fluent written and spoken English.
  • Must be located in Mexico and authorized to work there.
  • Director-level leadership capability with a hands-on approach.

Benefits

  • Remote-first work arrangement within Mexico.
  • Opportunity to work with globally distributed teams across 15+ countries.
  • Supportive, inclusive environment focused on connection and professional growth.
  • Collaboration with experienced executives and a supportive Board.

Interested in this position?

Apply directly on the company website

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