RemoteLeaf Logo
Log in Sign up

Relationship Manager

14 minutes ago
United States
Full-time
Junior
Account Manager
Customer and Technical Support
Asana
Apply Now
Enumerate

Enumerate

Enumerate offers innovative community management software designed to simplify and enhance the management of community associations through comprehensive solutions.

Internet Software & Services
51-250
Founded 1985
View All Jobs 3

Description

  • Serve as the voice of the customer and navigate internal processes with stakeholders across multiple teams.
  • Manage client requests and provide timely, accurate customer support via phone and Zendesk tickets.
  • Act as a liaison between clients and internal teams to gather documentation and coordinate bank account setup and reconciliations.
  • Support associations by granting access to Enumerate Central and triaging issues as they arise.
  • Handle challenging customer requests and issue escalations.
  • Assess customer needs and communicate feedback to peers and leadership.
  • Collaborate with cross-functional teams to resolve customer requests in a timely and effective manner.
  • Track client-related KPIs such as customer satisfaction, retention rates, and revenue growth.
  • Maintain strong customer service standards and a focus on client satisfaction.
  • Coordinate project management of client requests to ensure transparent communication and timely resolution.

Requirements

  • 2+ years of experience in Customer Success or Account Management.
  • Experience in real estate, property management, or HOA/COA industries is strongly preferred.
  • Strong customer service and project management skills.
  • Ability to organize daily work by priority and meet deadlines in a fast-paced, changing environment.
  • Must be located in the United States and able to work EST or CST time zones.
  • Remote work role with occasional travel to Fort Lauderdale, FL.
  • Experience using Asana or other project management tools is a plus.
  • Background in accounting, bookkeeping, or community association management is a plus.

Benefits

  • Total annual compensation of $55,000-$65,000 USD.
  • Base salary plus any applicable bonuses or commissions.
  • Remote work arrangement.
  • Occasional travel to Fort Lauderdale, FL.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Numa

OEM Account Manager

Numa 11-50 Internet Software & Services

Numa is hiring an OEM Account Manager to own and grow relationships with major automotive OEM partners, driving program adoption, account expansion, and dealership revenue across a large U.S. network.

United States Full-time Senior Account Manager
$115k-$165k
CRM HubSpot
29 minutes ago
174 Power Global

Account Manager Data Centers

174 Power Global Electric Utilities

Hanwha Data Centers is hiring an Account Manager of Customer Sales & Commercial Development to lead customer engagement, commercial deals, and market growth for powered land, powered shell, and build-to-suit data center projects.

Anywhere Full-time Senior Account Manager
$140k-$160k
CRM
29 minutes ago
Edelman Financial Engines

Emerging Investor, Financial Planner (Nationwide)

Edelman Financial Engines 1K-5K Capital Markets

Edelman Financial Engines is hiring an Emerging Investor Financial Planner to provide financial planning, client relationship management, and portfolio growth support for prospects and clients in a phone- and virtual-based advisory team.

United States Full-time Senior Account Manager
$73k-$98k
44 minutes ago
Kargo

Account Manager

Kargo 251-1K Media

Kargo is hiring an Account Manager to join its Customer Success team and manage performance marketing accounts for retail, eCommerce, and travel clients in a hybrid, data-driven role.

United States Full-time Junior Account Manager
$80k-$90k
Facebook Ads Instagram API Social Media Marketing TikTok
44 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers