RemoteLeaf Logo
Log in Sign up

Senior Technical Support Engineer (Integrations & Data)

17 hours, 26 minutes ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
MariaDB MySQL Oracle REST API SQL Server
Apply Now
Entrata

Entrata

Entrata provides a comprehensive property management software platform that integrates various property data and processes, enhancing operational efficiency and user experience for multifamily communities.

Real Estate
1K-5K
Founded 2003
$507M raised
View All Jobs 11

Description

  • Provide technical support and troubleshooting through telephone, ticketing systems, and chat for complex and escalated issues.
  • Analyze and resolve complex technical issues related to software functionality and system performance.
  • Maintain ownership of assigned incidents from initial report through resolution, with clear customer communication and timely updates.
  • Educate customers on software functionality, best practices, and product updates, and offer proactive solutions.
  • Identify, document, and report software issues, design concerns, and reliability challenges to internal teams.
  • Serve as a resource for junior support engineers by providing guidance and mentorship.
  • Participate in team meetings, contribute to knowledge base documentation, and support continuous improvement initiatives.
  • Maintain accurate records of customer interactions, troubleshooting steps, and resolution paths.
  • Support special projects and other duties as assigned.

Requirements

  • Associate's degree or equivalent work experience.
  • 2-4 years of experience in a technical support role, preferably supporting B2B enterprise-level customers.
  • Strong technical, analytical, and problem-solving skills in a high-pressure, multi-platform environment.
  • Excellent written and verbal communication skills with the ability to document and articulate issues effectively.
  • Ability to adapt quickly to changing priorities and customer needs while demonstrating initiative.
  • Proven ability to mentor and assist junior support engineers.
  • Strong attention to detail and commitment to providing an exceptional customer experience.
  • Experience with property management software or related industry experience is a plus.
  • Familiarity with knowledge base systems and documentation best practices is preferred.
  • Experience with relational databases such as MSSQL, Oracle, MySQL, or MariaDB, preferred.
  • Experience working with REST and/or SOAP APIs, preferred.

Benefits

  • Remote and hybrid work options with a flexible and transparent culture.
  • Generous vacation time and frequent company recharge days.
  • Comprehensive medical, dental, and vision coverage, including fertility benefits for eligible employees and their families.
  • HSA/FSA options and employer-paid disability benefits for eligible employees.
  • 401(k) or similar retirement plan with employer matching for eligible employees.
  • Wellness initiatives, including mental health resources, wellness challenges, employee assistance programs, and access to an onsite gym at HQ.
  • Family-centric leave policies supporting new parents.
  • Volunteer, charity, and community giving opportunities through Entrata Cares.
  • Employee discounts, including an exclusive Previ cell phone plan and local business/service partnerships.
  • Bi-annual swag drops for employees.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Assist World

GoHighLevel (GHL) CRM Specialist & Technical Assistant

Assist World IT Services

Assist World is hiring a part-time remote GoHighLevel CRM Specialist & Technical Assistant in South Africa to own its CRM ecosystem and support the company’s broader software operations.

South Africa Part-time Senior Email Marketing Manager Technical Support Engineer
$8k-$8k
CRM Email Marketing
4 hours, 41 minutes ago
Pingwind

Help Desk Lead/Manager

Pingwind 51-250 Internet Software & Services

PingWind is hiring a remote Help Desk Lead/Manager to oversee user support operations for a large-scale, business-critical system serving federal government needs.

United States Full-time Lead Technical Support Engineer
Cybersecurity System Design
4 hours, 41 minutes ago
Kyivstar

Інженер технічної підтримки (FPNA, FMP)

Kyivstar 1K-5K Wireless Telecommunication Services

Kyivstar.Tech is hiring an L2/L3 Technical Support Engineer to support and develop FPNA and FMP enterprise systems used for budgeting, management reporting, and feedback management in a fully remote or office-based role.

Anywhere Ukraine Full-time Mid Level Database Administrator Technical Support Engineer
Bash ERP Linux Oracle
4 hours, 56 minutes ago
Everbridge

IT Help Desk Support Engineer (US working hours)

Everbridge 1K-5K Internet Software & Services

Everbridge is hiring a remote IT Help Desk Support Engineer in Hungary to provide intermediate-level end-user technical support, troubleshoot issues, and assist with hardware and software deployment during US working hours.

Hungary Full-time Junior Technical Support Engineer
5 hours, 56 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers