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Background Verification Analyst

3 months, 2 weeks ago
United States
Full-time
Junior
Compliance Manager
Customer and Technical Support
Apply Now
Entrata

Entrata

Entrata provides a comprehensive property management software platform that integrates various property data and processes, enhancing operational efficiency and user experience for multifamily communities.

Real Estate
1K-5K
Founded 2003
$507M raised
View All Jobs 13

Description

  • Review and analyze criminal records to assess applicant eligibility and reduce client risk.
  • Execute manual criminal review and background check analysis with accuracy and efficiency.
  • Develop expertise in screening software and Fair Credit Reporting Act (FCRA) compliance.
  • Respond to client and consumer inquiries by phone and email.
  • Guide clients and consumers on next steps in the screening process.
  • Provide accurate and timely updates on open tasks to stakeholders.
  • Support peers and co-workers with workload management and problem resolution.
  • Participate in ongoing training sessions and team meetings.
  • Work within strict deadlines and service-level agreements.

Requirements

  • Strong attention to detail and the ability to work in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Quick adaptability to new processes and procedures.
  • Ability to follow established rules and regulations, including FCRA requirements.
  • Professional attitude and the ability to collaborate effectively.
  • Ability to manage and de-escalate high-stress conversations over the phone.
  • Willingness to learn and accept coaching.
  • Experience handling sensitive information preferred.
  • Experience managing difficult conversations and delivering unfavorable decisions preferred.
  • Experience in the multi-family housing industry preferred.
  • Bachelor’s degree preferred.
  • Must be located in Arizona, Utah, Wyoming, Idaho, Texas, North Carolina, or Florida.

Benefits

  • $15.05 - $23.08 per hour.
  • Remote and hybrid work options.
  • Generous vacation time and frequent company recharge days.
  • Comprehensive medical, dental, and vision coverage, including fertility benefits, for eligible employees and their families.
  • HSA/FSA options and employer-paid disability benefits for eligible employees.
  • 401(k) or similar retirement plans with employer matching for eligible employees.
  • Wellness initiatives, mental health resources, wellness challenges, employee assistance programs, and gym access or memberships.
  • Volunteer, charity, and community giving opportunities through Entrata Cares.
  • Employee discounts, including an exclusive Previ cell phone plan and local business partnerships.
  • Bi-annual swag drops for employees.

Interested in this position?

Apply directly on the company website

Apply Now

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