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Background Verification Analyst - Spanish Speaking

2 months ago
United States
Full-time
Entry Level
Customer Support
Customer and Technical Support
Generative AI
Apply Now
Entrata

Entrata

Entrata provides a comprehensive property management software platform that integrates various property data and processes, enhancing operational efficiency and user experience for multifamily communities.

Real Estate
1K-5K
Founded 2003
$507M raised
View All Jobs 14

Description

  • Review and analyze criminal records to assess applicant eligibility and mitigate client risk.
  • Execute manual criminal review processes accurately and efficiently.
  • Develop expertise in screening software, consumer rights, and dispute handling.
  • Respond to client and consumer inquiries by phone and email.
  • Guide clients and consumers on next steps in the screening process.
  • Provide accurate and timely updates on open tasks to relevant stakeholders.
  • Assist peers and coworkers with workload management and problem resolution.
  • Participate in ongoing training sessions and team meetings.
  • Maintain compliance with federal and state consumer reporting regulations, including FCRA requirements.

Requirements

  • Strong attention to detail and the ability to work in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Ability to follow established rules and regulations.
  • Ability to prioritize tasks, meet deadlines, and manage workload efficiently.
  • Ability to handle and de-escalate high-stress conversations over the phone.
  • Willingness to learn, adapt quickly to new processes, and accept coaching.
  • Experience handling sensitive information preferred.
  • Experience managing difficult conversations and delivering unfavorable decisions preferred.
  • Experience in the multi-family housing industry preferred.
  • Bachelor’s degree preferred.

Benefits

  • Remote and hybrid work options.
  • $15.05 - $23.08 per hour, depending on experience, skills, and internal equity.
  • Generous vacation time and frequent company recharge days.
  • Comprehensive medical, dental, and vision coverage, including fertility benefits for eligible employees and their families.
  • HSA/FSA options and employer-paid disability benefits for eligible employees.
  • 401(k) or similar retirement plans with employer matching for eligible employees.
  • Wellness initiatives, mental health resources, wellness challenges, and employee assistance programs.
  • Volunteerism, charity events, and community giving opportunities through Entrata Cares.

Interested in this position?

Apply directly on the company website

Apply Now

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