RemoteLeaf Logo
Log in Sign up

Technical Support TRAINEE (3 months project - potential extent)

6 hours, 32 minutes ago
Mexico, United States
Contract
Entry Level
Technical Support Engineer
Data Science and Analytics
CSS HTML JavaScript JIRA Python
Apply Now
Enroute

Enroute

Enroute provides comprehensive IT services including QA & Testing, Software Development, 3D Printing, Data Management, and more, delivering tailored solutions for partners.

Internet Software & Services
51-250
Founded 2005
View All Jobs 11

Description

  • Monitor, investigate, and resolve technical issues reported by clients or internal teams.
  • Handle incidents and perform hands-on troubleshooting to diagnose problems.
  • Analyze data and identify patterns across cases to support root-cause understanding.
  • Document issues accurately and maintain clear ticket updates and technical records.
  • Escalate unresolved issues to the appropriate teams in a timely manner.
  • Collaborate closely with senior support engineers and operations teams on issue resolution.
  • Support the diagnosis and resolution of customer-facing application problems.
  • Participate in learning and following support workflows, escalation paths, and SLA-driven processes.

Requirements

  • Bachelor’s degree in Software Development, Computer Science, or a related field.
  • Strong understanding of software fundamentals, including programming concepts, APIs, and data flow.
  • Basic knowledge of at least one programming or scripting language such as Python or JavaScript.
  • Ability to analyze technical problems in a structured and methodical way.
  • Comfort working with logs, dashboards, and other technical tools.
  • Clear written communication skills for technical documentation and ticket updates.
  • Attention to detail and strong follow-through.
  • Willingness to learn support workflows, escalation paths, and SLA-driven work.
  • Internship, academic projects, or labs involving debugging or system analysis are preferred.
  • Familiarity with ticketing systems such as Jira, ServiceNow, or Zendesk is preferred.
  • Exposure to monitoring tools, databases, or cloud environments is preferred.
  • Basic understanding of incident management or support processes is preferred.
  • Skills in JavaScript, HTML, CSS, and web development are noted; AdTech experience is a plus.

Benefits

  • Monetary compensation.
  • Year-end bonus.
  • IMSS, AFORE, and INFONAVIT coverage.
  • Major medical expenses insurance, life insurance, and funeral expenses coverage.
  • TDU membership, MediAccess, and a health check-up subsidy.
  • Preferential rates for car insurance.
  • Vacation days plus official Mexican holidays.
  • Life Happens Days, bereavement leave, and civil marriage leave.
  • English classes, certifications, and educational agreements with multiple institutions.
  • Corporate agreements and discounts with partners such as Sorteos Tec, Envia Flores, and TopGolf.
  • Taquitos Rewards, birthday bonus, work-from-home bonus, and laptop policy.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Nebius

IT Infrastructure Engineer (RMA & Diag)

Nebius 51-250 Internet Software & Services

Nebius is hiring an IT Infrastructure Engineer to troubleshoot and resolve data center hardware issues, manage RMAs, and improve IT hardware support operations for its global AI cloud platform.

United Kingdom Full-time Senior Infrastructure Engineer Technical Support Engineer
5 hours, 47 minutes ago
Tanium

Enterprise Services Engineer

Tanium 1K-5K Internet Software & Services

Tanium is hiring an Enterprise Services Engineer to support customers by operating and maintaining the Tanium platform in remote and on-site enterprise engagements focused on operational, risk, compliance, asset, and security outcomes.

United Kingdom Spain France Germany Italy Full-time Senior Customer Success Technical Support Engineer
Bash PowerShell Python
5 hours, 47 minutes ago
Apptronik

Depot Service Engineer

Apptronik 51-250 Aerospace & Defense

Apptronik is hiring a Depot Solutions Expert to serve as the escalation point for complex Apollo robot failures and support the reliability of its humanoid robotics platform from a regional Center of Excellence.

United States Full-time Senior Technical Support Engineer
$105k-$130k
6 hours, 31 minutes ago
SupportYourApp

(fluent French & English) Technical SaaS Support Specialist (remote)

SupportYourApp 251-1K Internet Software & Services

SupportYourApp is hiring a Technical Support Consultant to provide multilingual customer and technical support for SaaS, software, or hardware clients in a global, multicultural, home-office environment.

Morocco Tunisia Contract Junior Technical Support Engineer
CRM
6 hours, 32 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers