Depot Service Engineer

6 hours, 36 minutes ago
Full-time
Senior
IoT and Embedded Systems
Apptronik

Apptronik

Apptronik develops versatile humanoid robots to tackle tasks humans prefer not to do, aiming to reshape existence and enhance universal quality of life.

Aerospace & Defense
51-250
Founded 2015
$23M raised

Description

  • Lead root cause analysis for complex depot-returned issues involving networking, software, and electro-mechanical faults.
  • Partner with Core Engineering and Product teams to improve serviceability and translate depot repair data into product improvements.
  • Certify advanced repairs, refurbishments, and depot upgrades before robots are redeployed to the field.
  • Provide clear, data-driven technical explanations to internal stakeholders and customer leadership during escalations.
  • Monitor and report depot repair metrics, turnaround times, recurring failure modes, fleet reliability, and SLA compliance.
  • Act as the home-base technical authority for high-level failures that cannot be resolved through standard field hardware swaps.

Requirements

  • Bachelor’s degree in a technical field or equivalent relevant experience.
  • 5+ years of experience in customer-facing technical roles.
  • Experience troubleshooting complex networking, software, and electro-mechanical issues.
  • Ability to perform advanced diagnostics and root cause analysis on robotics or similar technical systems.
  • Strong communication skills for explaining technical resolutions to internal teams and customer leadership.
  • Ability to lift 45 pounds.
  • Ability to sit for prolonged periods and work on a computer.
  • Vision to read printed materials and a computer screen.
  • Hearing and speech ability to communicate effectively.

Benefits

  • Annual base salary of $105,000–$130,000.
  • Direct hire position.
  • Equal employment opportunity and anti-discrimination protections.

Interested in this position?

Apply directly on the company website

Apply Now

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