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Salesforce Service Cloud Admin - LATAM

2 weeks, 4 days ago
Latin America
Contract
Mid Level
Customer Support
Customer and Technical Support
Salesforce
Apply Now
Engine.com

Engine.com

Engine.com offers top-notch engine maintenance services for various industries, ensuring peak performance and client satisfaction.

Machinery
1-10
View All Jobs 32

Description

  • Craft and execute strategies to streamline and automate customer support workflows.
  • Reduce case backlog and improve support resolution times.
  • Collaborate with engineering, product, and customer support teams to implement Salesforce Service Cloud solutions.
  • Design and manage complex screen flows to improve support operations.
  • Configure and optimize Omni-Channel workflows for scalability and responsiveness.
  • Provide support and actionable insights to internal teams to support data-driven decisions.
  • Help improve customer satisfaction through operational enhancements and workflow automation.

Requirements

  • 3+ years of hands-on experience as a Salesforce Administrator.
  • Strong focus on Salesforce Service Cloud.
  • Experience with case management and workload reduction.
  • Experience building complex screen flows to streamline customer support processes.
  • Proven track record of automating workflows to improve efficiency.
  • Ability to thrive in fast-paced, innovative environments.
  • Experience with Salesforce Omni-Channel and OmniStudio is a bonus.
  • Experience with AWS Connect telephony integration is a bonus.
  • Familiarity with Agentforce is a plus.
  • This is a contractor position for candidates based within Latin America only.

Benefits

  • Competitive base pay tied to role and experience.
  • Opportunities for bonuses, commissions, and equity.
  • Access to the company’s full benefits package.
  • Hybrid-hub model with options for office-based or fully remote work.
  • Support and resources provided to help employees succeed in their work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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