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VP Customer Success

26 minutes ago
United States
Full-time
Executive
Customer Success
Customer and Technical Support
Apply Now
Energy Exemplar

Energy Exemplar

Energy Exemplar is a leading provider of award-winning energy simulation software, including PLEXOS and Aurora, used for modeling electric, gas, and water energy markets worldwide. Their solutions offer in-depth insights for financial industry professi...

Internet Software & Services
251-1K
Founded 1999
View All Jobs 7

Description

  • Drive net ARR growth across the existing customer base through post-sale customer success strategy.
  • Own the post-sale commercial strategy to increase renewals, expansion, and customer lifetime value.
  • Lead, mentor, and inspire a geographically distributed Customer Success team across the Americas.
  • Partner with Sales, Marketing, and Account Management to drive account expansion and revenue growth.
  • Gather customer feedback, analyze data, and deliver regional insights to internal teams.
  • Define, standardize, and improve the post-implementation customer journey.
  • Develop regionally relevant customer segmentation strategies to improve retention and engagement.
  • Design and implement scalable customer success playbooks and processes.
  • Develop and execute customer retention strategies focused on onboarding, account management, and churn reduction.
  • Define and track customer success metrics such as NPS, adoption, retention, renewals, and expansion.

Requirements

  • BS/BA degree in Business Management, Strategy, Economics, Communications, Electrical Engineering, or equivalent.
  • 10+ years of experience working within a fast-growing SaaS business.
  • 5+ years of experience leading a Customer Success function within the energy industry.
  • Proven track record in sales, account management, or business development across the Americas.
  • Strong problem-solving and analytical skills.
  • Entrepreneurial mindset with high energy and strong advocacy for the customer voice.
  • Exceptional written and verbal communication skills.
  • Experience engaging senior stakeholders across multiple regions.

Benefits

  • Flexible work environment with the ability to work from home, in the office, or on the move.
  • Support for work-life balance.
  • Opportunity to work on a global team with strong ownership and innovation values.
  • Inclusive and diverse workplace with accommodations available during recruitment.

Interested in this position?

Apply directly on the company website

Apply Now

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